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Kirusa

Case study

NMK Rao
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How
Zoho Expense
had a solution

The customer

Kirusa is at the forefront of IP messaging and RCS technologies with its industry-leading products and services that help enterprises and telecom carriers move to the world of IP messaging, and enable them to provide rich conversational experiences to their customers using some of the most popular messaging platforms (such as RCS, WhatsApp, Facebook Messenger, and Apple iMessage).

The challenge

With offices in nine different countries, managing employees’ expense reports manually with a huge amount of paperwork was a tedious task.

The solution

Kirusa saved a substantial amount of time in reporting and accounting for their expenses with the help of Zoho Expense and its integration with QuickBooks.

The benefits

Previously, they calculated time taken to process the expense reports in days, whereas with Zoho Expense, it now only takes minutes.

About Kirusa

Kirusa is reimagining messaging and voice in the data era. Embracing the paradigm shift in enterprise messaging, they are helping enterprises plan and implement IP messaging strategies that create exciting possibilities for customer engagement. Kirusa has invented several innovative and transformative mobile technologies and is currently leading the Rich Communications Services (RCS) space with solutions such as Konnect, RichOTP, Kirusa and InstaVoice®. These services are used by over 100 million users every month and have made a substantial impact on the telecom ecosystems of emerging markets of Africa, Asia, and Latin America. kirusa.com has partnerships with over fifty mobile carriers and is also a Google Jibe Messaging partner. The company’s major investors include Qualcomm, Accel, Helion, and Nexus.

Reimagining Voice in the Data era

The growing challenges

Once Kirusa started expanding globally, their number of employees began increasing and the manual work of reporting employees’ expenses simultaneously increased as well. The reports were manually submitted on paper and accounts were managed by the finance team in Excel, which became a tedious task. This is when Kirusa started looking for a better solution. They initially started using other cloud based solutions, however, they soon realized that it wasn't helping them with their reporting and accounting of expenses. Though it reduced the team’s workload, they had to spend a significant amount of time learning their way around the software defeated the purpose of having a new solution. This became even more difficult when their customer success team was unable to resolve the problems. This became even more time consuming to report and account expenses, which led to further delay in procedures for Kirusa.

The growing challenges

Kirusa wanted software with robust features to help them better manage employee expenses, especially looking for advance payments and better analytics features. Zoho Expense perfectly suited their request and they were able to implement the needed features quickly.The friendly UI helped them easily understand how everything worked, which led to quick employee adoption.

The solutions

In 2017, Kirusa decided to switch to Zoho Expense to accelerate their expense reporting process. Their team wanted software with robust features to help them better manage employee expenses, especially looking for advance payments and better analytics features. Zoho Expense perfectly suited their request and they were able to implement the needed features quickly. Before Zoho Expense, the time taken to report and account these employee expenses was calculated in days. After this implementation, they started seeing huge differences in time taken to process expense reports, which now only takes minutes to complete. This helped reduce all manual paperwork, saving trees while saving time. The direct integration with QuickBooks helped manage their company accounts, as well. With an informative dashboard, Kirusa is now able to track down the status of all pending, ongoing, and completed employee expense reports. The major reasons for Kirusa to move away from the other software were due to increased pricing and lack of support. Zoho Expense had a reasonable price and the 24/5 assistance from the support team, which helped Kirusa resolve any issues they came across and giving them the smoothest journey possible.

The benefits

“Implementing Zoho Expense was one of the best decisions for Kirusa,” said Rao, the finance head for Kirusa. As an organization, they're very satisfied with Zoho Expense for various reasons, one of them being great customer support. On top of that, the friendly UI helped them easily understand how everything worked, which led to quick employee adoption. Zoho Expense’s informative dashboard, mobile applications, direct links to the credit cards, various integrations, and advance payments are just a few of the features Kirusa loves.

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Puma has been using Zoho Expense in Oceania for over 3 years and our users have found the web interface and the phone apps to be feature rich and always improving.The look and feel is modern and pleasing to the eye. Puma has recently expanded the usage of Zoho Expense to multiple new regions around the globe, and throughout, the Zoho team has been extremely supportive to the unique requirements of each region and helped to make the onboarding experience painless.

Mark Hawkins

Director, Operations PUMA SEA

We started using Zoho Expense across our whole IFFCO group for Travel and Expense Management as one of the key aspects to keep control on spends. It was a challenge to manage employee spend and expense reporting across our multiple office locations with disparate solutions. We found Zoho Expense as a very powerful and flexible tool which allows us to accommodate many different expense policies and compliances in respect to many different countries' regulations.

Jaroslaw Pietraszko

Director ERP & Digital Transformation, IFFCO Group

The Zoho Expense team has provided us with the best features—especially the receipt auto-scan, which eases our expense reporting journey with its mobile functionality. Our employees use Zoho Expense and its features extensively, particularly the mobile app. Above all, with the Zoho Analytics integration, we always get the insights we need with multiple dashboards to analyze our business spend. We’re one of those happy customers who are looking forward to seeing many new features and integrations within the application.

Amit Rai

CHRO, Tata Play Fiber


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