Support Pricing Plans

Get a detailed comparison of the different support services we offer under each plan and choose what suits you best.

	Basic Free	Classic Free	Premium 20% of Licence fee
SERVICES
Knowledge Base	YES	YES	YES
Community Forums	YES	YES	YES
Email Support	8 hours x 5 days	8 hours x 5 days	24 hours x 5 days
Toll Free Support	NO	8 hours x 5 days	24 hours x 5 days
Remote Assistance	NO	YES	YES
Live Chat	NO	NO	24 hours x 5 days
Initial Response Time	24 Hours	12 Hours	6 Hours
Product Onboarding ? Get acquainted with Zoho Expense and learn the best practices from our on-boarding specialist	NO	NO	45 days
Configuration Assistance ? Get help in setting up and customizing Zoho Expense for your business needs	NO	NO	YES
One-on-one Sessions	NO	NO	YES
ELIGIBILITY
Based on Edition	Free edition	All paid editions	All paid editions
Based on Number of users	-	-	Min. 100 Users
Based on Subscription period	-	Annual/Monthly	Annual

FAQs

How do I reach out to customer support?

You can call our common toll-free support phone numbers:

US - 8443165544
UK - 08000856099
Australia - 1800911076
India - 18005726671

Alternatively, you can drop us an email at support@zohoexpense.com or tweet to us @zohocares.

Where can I view my support tickets?

You can view them under the my requests tab of Zoho's support homepage.

I use the free edition. Can I get product support?

Of course! Basic support is available to all free edition users. You can email us with your questions, raise a support request in your portal or put up a forum post to get help from the support community. You can also read through support articles in the knowledge base, and learn to use different features by watching the "how-to" videos in our collection.

I use the free edition. Can I request a support call?

Support via call is only available to customers with a paid subscription of Zoho Expense. However, you can still email us and our support representatives will help you out.

I use the paid edition. Can I call, or request a support call whenever I require product assistance?

You can call us any time between 9 am to 5 pm on business days, and we'll be glad to help you out. However, if you're looking for around-the-clock service, we recommend getting premium support.

What is product onboarding?

You can schedule regular one-on-one sessions for a period of 45 days from the date of purchase. During these sessions, our onboarding specialists help you get acquainted with and learn to use Zoho Expense.

What is configuration assistance?

Our product experts will help you customize and set up your Zoho Expense organization based on your travel and expense policy.

What is remote assistance?

If you're having trouble using Zoho Expense, remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.

Do I get a personal account manager for my organization? I have the Premium support plan.

Unfortunately, dedicated account manager support is available for the Enterprise edition only and not available for the Premium support plan. Click here to view the product pricing plans.