Defining Departments inside your Zoho SalesIQ
To better organize your Support operation, and maximize the ability to connect with customers, we made it easy to create Departments within your Zoho SalesIQ. Add all your customer supporting departments inside Zoho SalesIQ, and each Department can have their own, dedicated chat widget. Specify groupings of operators for each department to ensure the right agent answers every chat.
When you created your Zoho SalesIQ the system automatically generated a default department, which will have the same name as your portal.
Departments can either be public or private. Public departments are visible to your visitors and give you the ability to create embeds for these departments. Private departments are only seen by those inside your company, and are for back office agents, where agents from public departments can transfer chats to these private departments when necessary.