Set Waiting Time

Set Chat Waiting Time

  • In Settings -> Websites -> Website Name, choose Live chat widget.
  • Then, navigate to Chat Window -> Configurations, and customize the default window according to your needs.​
  • A timer will be displayed in the chat window while the visitor is waiting to connect with the operator via chat.
  • In Configurations tab, select a waiting time from the Set the Chat Waiting Time.

We recommend you to use less waiting time, the lesser the waiting time, the higher the satisfaction and business conversions.

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