Set Waiting Time

Set Chat Waiting Time

  • In Settings > Websites > website name, choose Live Chat Widget.
  • Then, navigate to Chat Window > Configurations, and customize the default window according to your needs.​
  • In Configurations tab, select a waiting time from the Set the Chat Waiting Time.


  • A timer will be displayed in the chat window while the visitor is waiting to connect with the operator via chat.​

We recommend you to use less waiting time, the lesser the waiting time, the higher the satisfaction and business conversions.

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