Chat Event Handlers

$zoho.salesiq.chat.online(function(){});

Note: This event will be triggered only when the agents are online.

$zoho.salesiq.chat.offline(function(){});

Note: This event will be triggered only when the agents are offline.

$zoho.salesiq.chat.attend(function(visitid,data){});

"visitid" :  "<Visitor id>","data" : 

{

 "attendername" : "<Agent name>",

 "attenderemail" : "<Agent email address>",

 "visitid" : "<Visitor id>"

}

Parameters

visitid : Unique ID generated for the visitor.

data : Agent information

attendername      :  The name of an agent who attends the chat.

attenderemail       :  The email address of an agent who attends the chat.

visitid                       :  Unique ID generated for the visitor.

Note : This event will be triggered only when an agent attends the chat.

$zoho.salesiq.chat.agentMessage(function(visitid,data){});

"visitid" :"<visitor id>","data" : 

{

 "visitid" : "<Visitor id>",

 "message" : "<Chat message>"

}

Parameters

visitid : Unique ID generated for the visitor.

data : Agent chat message information.

visitid                 :  Unique ID generated for the visitor.

message           :  The message sent to the visitor by the agent.

Note : This event will be triggered for all the messages sent to the visitor by the agent.

$zoho.salesiq.chat.complete(function(visitid,data){});

"visitid" :   "<visitor id>","data" :

{

 "visitid" : "<Visitor id>",

 "chatduration" : "<Total chat duration time>"

}

Parameters

visitid : Unique ID generated for the visitor.

data : Chat session information

visitid                       :  Unique ID generated for the visitor.

chatduration         : Total chat duration time in minutes.

Note : This event will be triggered only when the chat session is completed.