Add an article - Template

How do I add an article to the chat window? 

  1. Navigate to Settings -> Templates -> Articles, click Add.
  2. Get a title for your article, and type the desired content in the Write your content box. You can use the preview option to view how the drafted content will be displayed in the visitor's chat window.
  3. Then, choose which department you want to associate the article with or choose All Departments for a general content that isn't department specific.
  4. Now, choose a category for your article.
  5. Finally, you can Save the article to draft or Publish directly on the website.
    • If you are still in the process of updating your content and don’t want to display it to the customers, then use Save option.
    • Adding an article in the tab and publishing will directly get reflected on the chat window, so mind before clicking the Publish option.
  6. You can now view the article added in your Chat Window in the category you have provided.

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