Conversation

A conversation lets you track and describe communications with your website visitors. The conversation can have the visitor/operator message, the operator involved, the admin/supervisor assigned to the conversation and other information related to the conversation.

List of conversation events:

• conversation.created
• conversation.attender.updated
• conversation.missed
• conversation.operator.replied
• conversation.visitor.replied
• conversation.completed
• conversation.rated
• conversation.transfer.initiated
• conversation.transfer.accepted
• conversation.transfer.rejected
• conversation.participants.added
• conversation.participants.deleted
• conversation.supervisor.added
• conversation.message.edited
• conversation.message.deleted