How to associate the operator's to departments?
- In the Settings -> Operators section, click an operator’s name.
- Click Edit at the top right, to view and edit the operator's details.
- Scroll down to the My Departments section and choose the departments you would like to associate the operator with by clicking on the (+) symbol that appears near each department (to exclude the department,click (-) symbol.) If you don’t see the department you are looking for, you can search for it in the included search box.
- Once you have added all the departments you want to associate with a specific operator. Click Update to record your settings.
The department field cannot be empty, at least you should associate the operator to one of the departments.