Piwik

Live Chat integration with Piwik

Integrate Zoho SalesIQ with Piwik and track your live chat events into your open source web analytics platform. Get valuable insights of your website's visitors live chat operation into your Piwik dashboard.

Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Piwik code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Piwik automatically. All you have do is enable Piwik in the embed settings.

Setting up Zoho SalesIQ with Piwik

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Piwik dashboard.

  • Login to your Zoho SalesIQ.
  • Go to Settings -> Integration tab, select Piwik.

  • In the Connect with Piwik page, click Enable button.

  • The Active Web Embeds and Inactive Web Embeds will be listed in the page. 

What are the events tracked in Piwik?

EventsDescription
Button ClickedNumber of clicks on the Zoho SalesIQ chat button.
Chat ClosedNumber of clicks on the Close (X) icon in the chat window.
Chat MinimizedNumber of clicks to minimize the Zoho SalesIQ chat window.
Bubble ClosedNumber of clicks on the Close(X) icon on the chat bubble.
Chat ConnectedNumber of chat sessions with the visitors.
Chat EndedNumber of chats ended by the visitors.
File TransferredNumber of file transfers made by the visitors.
Chat PrintedNumber of chat transcripts printed by the visitors.
Chat Mail SentNumber of chat transcripts emailed by the visitor.
Rating submittedNumber of ratings submitted by visitors.
Feedback submittedNumber of feedback messages submitted by visitors.
Chat TriggeredNumber of auto and proactive chat initiated to the visitors.
Chat InitiatedNumber of visitor initiated chats.
Offline Message SubmittedNumber of offline messages submitted by the visitors.
Chat MissedNumber of chats missed by the SalesIQ users.
Chat Ended by visitorNumber of chats ended by the visitors.

Accessing your Zoho SalesIQ live chat visitor events in Piwik.

  • Log in to your “Piwik” account.
  • Select the visitor, from your dashboard and Click “View detailed log”, and select “View visitor profile”.
  • Now you will be displayed with the list of activity and the current events performed.

How to see Zoho SalesIQ live chat events in Piwik dashboard?

  • Log in to your “Piwik” account.
  • Click on the “Widget & Dashboard” select the events from the list and add it to your dashboard.
  • You will be displayed with all the events in tabular from choose the options to have the customization of your own.

 

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