Zoho SalesIQ Help

How to enable only visitor tracking on your website?

If you wish to enable only visitor tracking on your site, then:

  • Go to Settings > Websites, and choose a website name.
  • Choose Visitor Tracking

  • Copy the code on the far right and paste on your website source code.
  • Save and Publish the site.

How to disable only visitor tracking on website?

If you have embedded the Live chat widget code on your website, and you would want to disable tracking alone then follow these steps:

  • Go to Settings > Website, and choose a website name.
  • If you want to disable tracking and enable only live chat widget on your site, then click Disable on the Visitor tracking.
  • And, choose the Live chat widget and copy-paste the code on your website source code.
  • You can also disable the tracking here even after implementing the code on your site and refresh the website, the disabling will work.

Note: If Visitor Tracking is not working on your website, then navigate to Setting > Website > Website name, and check if the visitor tracking option is disabled.

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