Zoho CRM 2020 Webinars

Learn the new CRM features at your convenience! We have created a series of on-demand webinars to explain and demonstrate our features in detail. We hope you and your team have a successful onboarding experience.

Title
  • Map and automate your end-to-end customer journey in CRM with CommandCenter
    By Mano Sivanandan
    36:43

    In this webinar, you will learn how you can implement CommandCenter to connect different modules, processes, and applications inside CRM.

    Available for: UltimateEnterprise
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert
  • Create CRM records with forms that are crisp, easy to navigate, and allow you to guide your sales team with notes
    By Ramya
    29:24

    This webinar will help you learn how you can use Wizards to build sequential forms that progress based on information entered.

    Available for: UltimateEnterprise
    Webinar Speaker Ramya
    By RamyaCustomer Success Expert
  • Emails powered by AI - Enrich CRM records, capture events and prioritize replies based on intent
    By Mano Sivanandan
    15:19

    In this webinar, you'll learn how you can prioritize your emails based on intent, use data enrichment from signatures, and capture events from emails using Zia for Emails feature.

    Available for: UltimateEnterprise
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert
  • Utilizing Segmentation to help you deliver personalized customer solutions and experiences
    By Mano Sivanandan
    30:21

    In this webinar, you will learn how to identify and segment your customers based on RFM Model and its various applications.

    Available for: UltimateEnterprise
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert
  • How to improve your campaign performance using Marketing Attribution for better returns
    By Mano Sivanandan
    43:34

    This webinar explains the 6 types of attribution models in Zoho CRM and how you can analyze your marketing campaigns using them.

    Available for: UltimateEnterprise
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert
  • Optimize Webform Analytics and A/B Testing to improve the quality and volume of leads
    By Mano Sivanandan
    27:07

    This webinar will help you learn how to build and test different versions of your webform. And, identify the best version of your webforms and analyze their performance using webform analytics.

    Available for: UltimateEnterprise
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert
  • Empower your sales team to deliver smarter, better, and faster with Zia, your personal AI-driven sales assistant
    By Mano Sivanandan
    33:08

    In this webinar, you will learn about the new enhancements in Zia such as lead assignment rule and workflows suggestions, product recommendation, and custom prediction builder for each module in CRM.

    Available for: UltimateEnterprise
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert
  • Leverage your CRM Data to track key metrics of your business, identify patterns and anomalies, and get valuable insights
    By Mano Sivanandan
    35:52

    In this webinar, you will learn the analytical capabilities in Zoho CRM and Zoho CRM analytics mobile app. You will learn how to apply the new analytics tools, Cohort analysis, and Quadrant analysis for your business.

    Available for: UltimateEnterprise
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert
  • Keep your sales team equipped with high-quality data with Review Process
    By Mano Sivanandan
    22:29

    In this webinar, you will learn the impact of data quality on sales and the need for data validation and how you can ensure only the right data enters your CRM using this feature.

    Available for: UltimateEnterprise
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert
  • Track opportunities, and plan your sales activities effectively with multiple sales pipelines
    By Mano Sivanandan
    19:20

    This webinar will help you learn how to create and work with multiple sales pipelines in CRM.

    Available for: UltimateEnterpriseProfessionalStandard
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert
  • Improve your sales efficiency and measure effectiveness with Workflows for Emails and Calls
    By Mano Sivanandan
    18:57

    In this webinar, you will learn how to automate follow-up activities and set workflow rules for emails and calls

    Available for: UltimateEnterpriseProfessionalStandard
    Note: Standard edition only includes call workflows.
    Mano Sivanandan | Zoho CRM Webinar Speaker
    By Mano SivanandanCustomer Success Expert