Step 1: Get started with Zoho Assist
First, signup for Zoho Assist with your email address, or if you’re already a Zoho user, click on Access Zoho Assist to get started. For timers, we offer a 15-day trial with all our enterprise features. After 15 days, Zoho Assist remains free for personal use.
Step 2: Initiate a remote support session or set up a device for unattended access
To initiate an instant on-demand remote support session, click Start Now, or click Schedule to conduct a session at another time. Once you've initiated a remote support session, there are three ways you can invite a person at the remote end. You can send an SMS or email invitation, ask the customer to navigate to join.zoho.com to join the session, or you can send them the join link through the chat messenger of your choice.
If you are looking to configure a remote desktop for unattended access, click here to check out the deployment methods.
Step 3: Connect to the remote desktop
Once you’ve sent the session invite to the remote customer, setting up remote desktop connection is simple. Upon receiving the invite, your customer can join the session through one of the methods stated earlier, and install the lightweight agent to give you complete access to the remote desktop. To access a remote desktop configured for unattended access, navigate to Unattended Access and click Connect beside the device to enable remote desktop connection.