System Requirements
To conduct remote support / unattended access sessions - Technician end:
Operating System
Windows
Windows 11, Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016.
Mac OS
Macintosh OS 10.6 and above.
Linux
Linux - All Variants (including Raspberry Pi OS)
Android
Lollipop 5.0 and above.
iOS
Version 9.0 and above(Compatible with iPhone, iPad and iPod touch).
Chrome OS
Chrome version 16.0 and above.
Web Browser
Microsoft Edge, Firefox 11.0 and above, Google Chrome 16.0 and above, Opera 12.1 and above, Safari 7.0 and above.
Bandwidth
Minimum 128 kbps (256 kbps and up recommended).
To join a remote support session - Customer end:
Operating System
Windows
Windows 11, Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016.
Linux
Ubuntu 14.04 and above, Red Hat Enterprise Linux 6 and above, Cent OS 6 and above, Debian 7 and above, Raspberry Pi OS, Linux Mint 13 and above.
Mac OS
Macintosh OS 10.9 and above.
Android
Lollipop 5.0 and above.
iOS
Version 11.0 and above
Chrome OS
Version 16.0 and above.
Web Browser
Microsoft Edge, Firefox 11.0 and above, Google Chrome 16.0 and above, Opera 12.1 and above, Safari 7.0 and above.
Bandwidth
Minimum 128 kbps (256 kbps and up recommended).
To set up unattended access - Remote computer end:
Operating System
Windows
Windows 11, Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016.
Mac OS
Macintosh OS 10.9 and above.
Android
Lollipop 5.0 and above.
Linux
Linux - All variants (including Raspberry Pi OS)
Note: To set up unattended access in Linux computers, ensure that X Window system is enabled on the unattended computer.
Web Browser
Microsoft Edge, Firefox 11.0 and above, Google Chrome 16.0 and above, Opera 12.1 and above, Safari 7.0 and above.
Bandwidth
Minimum 128 kbps (256 kbps and up recommended).
Note:
Chrome OS is not supported for Unattended Access.