System Requirements

To conduct remote support / unattended access sessions - Technician end:

Operating System

Windows
Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP SP2, SP3, Windows Server 2003, 2003 R2, 2008, 2012, 2012 R2, 2016.

Mac OS
Macintosh OS X 10.6 and above.

Linux
Linux - all versions

Android
KitKat 4.4 and above.

iOS
Version 9.O and above(Compatible with iPhone, iPad and iPod touch).

Chrome OS
Chrome version 16.0 and above.

Web Browser

Internet Explorer 10.0 and above, Firefox 11.0 and above, Google Chrome 16.0 and above, Opera 12.1 and above, Safari 7.0 and above.

Bandwidth

Minimum 128 kbps (256 kbps and up recommended).

To join a remote support session - Customer end:

Operating System

Windows
Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP SP2, SP3, Windows Server 2003, 2003 R2, 2008, 2012, 2012 R2, 2016.

Mac OS
OS X 10.6 and above.

Android
Lollipop 5.0 and above.

iOS
Version 11.O and above.

Chrome OS
Chrome version 16.0 and above.

Web Browser

Internet Explorer 10.0 and above, Firefox 11.0 and above, Google Chrome 16.0 and above, Opera 12.1 and above, Safari 7.0 and above.

Bandwidth

Minimum 128 kbps (256 kbps and up recommended).

Note:
Linux is not supported.

To set up unattended access - Remote computer end:

Operating System

Windows
Windows 10, 8.1, 8, 7,Vista, XP SP3, Windows Server 2003(SP 2 and above), 2003 R2, 2008, 2012, 2012 R2, 2016.

Mac OS
OS X (MacOS) 10.12 (Sierra), 10.11(El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), 10.7 (Snow Leopard).

Web Browser

Safari 7.0 and above, Internet Explorer 10.0 and above, Firefox 11.0 and above, Google Chrome 16.0 and above.

Bandwidth

Minimum 128 kbps (256 kbps and up recommended).

Note:
Linux and Chrome OS are not supported.