How to setup a remote desktop connection

Setting up a remote desktop connection might be tricky due to the variety of machines in use and differences in their operating systems. User interface and multi-platform compatibility play a significant role in choosing a remote desktop app. Zoho Assist covers these requirements so you can connect confidently with a wide variety of remote devices.

On-demand remote support

Connecting with your remote devices is now easier than ever using Zoho Assist's on-demand remote desktop connection. You can now access and share your screen with your remote customer without the need for prior installation on the remote user end, reducing the time required to establish a remote desktop connection.

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Unattended remote access

Configure large groups of devices for unattended remote access at once using our unique mass deployment concept, which helps large corporations manage their remote assets all together efficiently. Install a lightweight unattended access agent on the remote machine and diagnose your remote computers using native diagnostic operations in no time.

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Maintain your organization's authenticity using our custom rebranding options

From small businesses to large corporations, end users generally prefer a solution that can be easily modified to match their business's priorities. Using our custom branding solutions, you can completely rebrand your remote desktop application and give it an authentic personal touch to fit right in with your organization. Assist users can create customized emails and a portal URL to match their organization's branding, so customers know they're connecting with someone they can trust.

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Integrated help desk solutions

When a remote desktop software is part of your customer support process, help desk software integration compatibility is essential. That's why Zoho Assist's remote connection has integrations with the leading help desk software services, like Zendesk, Servicenow, Zoho Desk, and Jira, to name a few. We also provide custom integrated solutions such as a mobile software development kit and APIs to enhance and fine-tune your remote desktop service.

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Are you worried about your remote desktop connection?

Zoho Assist is entirely cloud-based and crosses all major proxies and firewalls smoothly. Your data is secured by our industrial standard end-to-end SSL and 256-bit AES encryption so that you can be sure every connection you make over Assist is secure and maintain your users' privacy. You can monitor and keep records of all the remote support activities in your organization using our Action Log Viewer, so if anything goes wrong, you can find out exactly what happened in no time. We also offer two-factor authentication to provide an additional layer of security by verification via a one-time password.

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Stay connected with your remote desktops on the go!

Install our Zoho Assist app on your mobile device and manage your remote assets from anywhere, any time.

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Frequently Asked Questions

  • 01

    What is a remote desktop connection?

    A Remote Desktop Connection helps you access your remote devices like desktops, laptops & mobile phones over a network.

  • 02

    Can I transfer files using a remote desktop connection?

    Yes, you can transfer files remotely using a remote desktop connection.

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  • 03

    Can I access my remote workstation without the presence of an user at the remote end?

    Yes, you can remotely access your workstations via Zoho Assist's Unattended Remote Access.

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  • 04

    Can I try out Zoho Assist for free?

    Zoho Assist's free remote desktop connection allows users to conduct their basic remote support at absolutely free of cost. (Recommended only for personal use.)

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