Remote Support on the move

Being away from your computer doesn't mean you have to miss out supporting your remote customers. Gain remote support and also provide support from mobile devices with our easy-to-use yet powerful mobile apps.

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Deliver support from your Android or iOS device

Imagine your PC's touchpad right on your Android or iOS device. Start a remote support session or take control of computers in unattended mode right from your mobile device. Achieve multi-touch gestures like scrolling and zooming. Use your Android/iOS keyboard to type characters to appear on the remote screen.

Features

  • Seamless live support that works beyond all major firewalls
  • Intuitive touch and gesture controls
  • Highly secure remote sessions with 128 bit AES encryption
  • Share files across devices
  • In-app chat support
  • Multi-monitor navigation
  • High-resolution screen capturing
  • Instant File transfer
  • Reboot and reconnect without termination of session
  • Wake on LAN to quickly wake up a remote system
  • Self-service portal to allow customers to raise requests
  • Live Audio and video chat
  • Two-factor authentication to protect your account
  • Quick Screen sharing with customers

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Deliver remote support from mobile devices - Zoho Assist
Remote support to mobile devices - Zoho Assist

Deliver support to Android or iOS device

Our cross-platform app allows your customers to share their Android or iOS screen with you on iOS, Mac OS, Windows, or Android. Your customer just needs to enter the session key to join the session to start Android or iOS screen sharing sessions.

Features

  • View the device as if it’s right in front of you
  • Take remote control of Samsung devices
  • Chat with the technician directly from the app
  • Swap screen with the technician
  • Pause and resume screen sharing anytime
  • Session recording to store complete session
  • Annotation to highlight a particular part of the screen
  • Customization and rebranding
  • Multi-monitor navigation to view multiple monitors
  • In-app Diagnostic tools
  • Scheduled sessions based on customer availability
  • Multiple integrations with service desk and help desk software

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