Reboot and reconnect to a remote computer in a single session.

Rebooting a remote computer gives system administrators, MSPs, and technical support technicians greater leeway to resolve issues, fix memory leaks, and terminate malware. Even though rebooting might not always address issues then and there, it resettles your computer to a known state, from which you can start resolving your issues.

Most software installations, patch installations, and antivirus updates also require system reboot in regular or safe mode. Zoho Assist allows you to reboot and reconnect to a remote computer during on-demand remote support and unattended access sessions without losing control.

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One support session is all you need to troubleshoot multiple issues.

Technicians initiate remote support sessions to resolve many issues which might require multiple rebooting. If rebooting a remote computer was to disconnect you from the session, you are forced to initiate multiple sessions for the same set of issues. This takes more of your technicians' time and affects your audit statistics.. Zoho Assist helps you to avoid this by helping you to reboot and reconnect to the same session without losing control.

Reboot unattended computers without starting a session.

Updating patches, installing antivirus software, and troubleshooting unattended computers is a day-to-day activity for system administrators. Many of these operations require a reboot, and starting a session each time you want to reboot a remote computer makes all these operations cumbersome. Zoho Assist allows system administrators to put all these problems to rest by helping them to carry out these operations on a large network of unattended computers with ease. You can reboot unattended computers right from the unattended access window without even starting a session.

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"It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!"

William GoveiaIndiana Limestone, Ind.

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Perform cross-platform file transfer

If support technicians are limited to using a single operating system, they'll have a difficult time performing their work. Zoho Assist allows you to transfer files across all major operating systems, such as Windows, iOS, Android, Mac, and Linux.

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