One support session is all you need to troubleshoot multiple issues.
Technicians initiate remote support sessions to resolve many issues which might require multiple rebooting. If rebooting a remote computer was to disconnect you from the session, you are forced to initiate multiple sessions for the same set of issues. This takes more of your technicians' time and affects your audit statistics.. Zoho Assist helps you to avoid this by helping you to reboot and reconnect to the same session without losing control.
Reboot unattended computers without starting a session.
Updating patches, installing antivirus software, and troubleshooting unattended computers is a day-to-day activity for system administrators. Many of these operations require a reboot, and starting a session each time you want to reboot a remote computer makes all these operations cumbersome. Zoho Assist allows system administrators to put all these problems to rest by helping them to carry out these operations on a large network of unattended computers with ease. You can reboot unattended computers right from the unattended access window without even starting a session.
"It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!"
William GoveiaIndiana Limestone, Ind.
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Perform cross-platform file transfer
If support technicians are limited to using a single operating system, they'll have a difficult time performing their work. Zoho Assist allows you to transfer files across all major operating systems, such as Windows, iOS, Android, Mac, and Linux.