Simplified remote solutions for managed service providers

At Zoho Assist, we understand that being a managed service provider means you need to be able to manage your clients' IT infrastructure and end-user systems remotely. That's why we provide customizable remote access solutions to create a better remote maintenance service.

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solution healthcare
 
Management friendly remote assistance

Management friendly remote assistance

MSPs often need to track billable hours when performing remote IT infrastructure maintenance services. It can be frustrating and time-consuming to use a separate tool to track their services and maintain timesheets for future reference. That's why we've developed built-in management tracking tools for Zoho Assist, to help organizations streamline their administrative processes.

Track your services with comprehensive reports

Track your workplace productivity with Assist's reports. You can choose from a wide variety of custom views, and start analyzing your remote support efficiency directly from your consoles with a few clicks. Now, you can calculate the performance and overall billable hours of your organizations' support technicians and easily maintain accurate logs for your administrators.

Track your services with comprehensive reports
Mobile Software Development Kit

Mobile Software Development Kit

A Software Development Kit (SDK) is a predefined set of software protocols used for developing and customizing applications for a specific piece of software, device, or operating system. A basic software development kit might contain a comprehensive set of coding examples which a developer can use.

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How to integrate your SDK?

 

Register your application

You can register your application On the SDK integration tab after Logging into your Zoho Assist account.

 

Generate and SDK token

After importing AssistSDK Module into your product you Can generate and SDK Token from

 

Integrate your application

Integrate your mobile app on to Your new mobile SDK project.

 

Control your device

Post integration, you’ll be able to control your completely customized mobile application matching your business prospects.

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Why use a mobile SDK for remote support

With mobile technology so central to daily life, it’s time we shift towards using mobile devices to provide remote assistance. Mobile applications are now a huge part of the customer support system, but what happens when your mobile apps go haywire?

That's where Zoho Assist comes in. You can use Zoho Assist's remote support capabilities to access, analyze, and assess the on-the-ground situation in the mobile application. Zoho Assist's software development kit, available for both Android and iOS, will help you build a complete custom application to match your customers' expectations. And you can do all of that while also getting the most out of the features available in Zoho Assist. The user interface can be fully rebranded based on your style guidelines and powered from the back-end using our in house mobile SDK.

Features

 

Screen sharing

Share your screen directly from your customized mobile application to a remote device, and vice-versa.

 

Remote control

Establish stable access to your remote device from your mobile application and decrease incident resolution time.

 

24/7/365 instant chat

Around-the-clock technical support in your customized mobile application.

Awards and reviews

  •  
    ★★★★★4.6 / 5
  •  
    ★★★★★9.0 / 10
  •  
    ★★★★★4.6 / 5

“Easy connection, not require admin privileges in the users’ PC, and works behind firewalls."

Zoho AssistJavier Molina, iSy TEk SAS

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