Annotation

As a support technician, you will have encountered spells of helplessness with a customer who repeatedly fails to understand you, even through chat or a voice call. Wouldn't it have been better to have a tool to help you to pinpoint and draw on your customer's screen during a session? With Annotate, you can draw, add text, erase, and do it all over again with the clear screen option.

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Enhance your screen-sharing sessions with Annotate

Most meetings, demonstrations, and training sessions today are held on the web, use of a white board can help you picture your views and instructions on a single screen. Annotate helps you create a virtual whiteboard on a remote screen during your screen-sharing sessions. With a drawing tool and a text tool, guiding your customer and getting your views across won't be a problem.

Cut down on repetitive requests.

If a support technician receives repeated requests for the same issue on top of their regular workload, they'll lose a lot of time. With the annotation tools, you can walk your customer through the whole resolution process, giving the customer a chance to resolve the issue themselves, if a similar issue arises in the future.

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Draw, Write, and Rewrite with the Annotation tool:

Text tool

Drawing tool

Eraser

Clear screen option

"It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!"

William GoveiaIndiana Limestone, Ind.

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