Remote File Transfer

The Remote File Transfer feature in Zoho Assist allows you to transfer files to remote computers without using intermediate storage, like USB, FTP, or cloud-based storage devices, which are becoming increasingly susceptible to data theft.

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Transfer files through an encrypted tunnel

Transferring confidential data during remote support sessions can leave your data susceptible to vulnerabilities. With SSL 256-bit AES encryption, and customer-consent based remote file transfer, we've ensured that all your files are extremely safe. SSL ensures files are encrypted during transfer, while customer-consent based file transfer requires your customers to approve the transfer of files during a session, ensuring data in transit is completely secure and verified. Learn more

Sharing files is made easy in Zoho Assist

If a support technician receives repeated requests for the same issue on top of their regular workload, they'll lose a lot of time. With the annotation tools, you can walk your customer through the whole resolution process, giving the customer a chance to resolve the issue themselves, if a similar issue arises in the future.

How to share files remotely using Zoho Assist?

With Zoho Assist, it's easy to share files during an active remote support or unattended access session. Files of all formats can be shared between the technician and customer quickly, based on the bandwidth of the network at the technician and remote user's end.

To send files:

  • Navigate to the Files option available in the left panel of an active support session.
  • Select the Send File option available in the File Transfer window.
  • Upload or drag and drop files to be sent from your computer.
  • Click the Send option to start sending the selected files.

To receive files:

  • Navigate to the Files option available in the left panel of an active support session.
  • Choose the Receive File option.
  • Once the File transfer window launches in the remote computer, select the file to be transferred.
  • Upon clicking Accept, any files of up to 5GB will be transferred to the technician's system successfully.
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"It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!"

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Perform cross-platform file transfer

If support technicians are limited to using a single operating system, they'll have a difficult time performing their work. Zoho Assist allows you to transfer files across all major operating systems, such as Windows, iOS, Android, Mac, and Linux.

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