Remote File Transfer

During a remote support session, there a number of activities, including software installations, patch updates, and driver installations that require the us of file transfer. Zoho Assist allows you to transfer files to remote computers without using intermediate storage like USB, FTP, or cloud-based storage devices, which are becoming increasingly susceptible to data theft.

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Transfer files through an encrypted tunnel

Transferring confidential data during remote support sessions can leave your data susceptible to vulnerabilities. With SSL 256-bit AES encryption, and customer-consent based file transfer, we've ensured that all your files are extremely safe. SSL ensures files are encrypted during transfer, while customer-consent based file transfer requires your customers to approve the transfer of files during a session, ensuring data in transit is completely secure and verified.

Sharing files is made easy in Zoho Assist

If a support technician receives repeated requests for the same issue on top of their regular workload, they'll lose a lot of time. With the annotation tools, you can walk your customer through the whole resolution process, giving the customer a chance to resolve the issue themselves, if a similar issue arises in the future.

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"It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!"

William GoveiaIndiana Limestone, Ind.

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  • Hitachi
  • Element
  • Metro Washington
  • Royal Haskoning
  • United Foundation
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Awards and Reviews

Zoho Assist recognized in Remote Desktop based on user reviews
Capterra user reviews for Zoho Assist Remote Access & Support
Users love Zoho Assist remote support software on G2 Crowd

Perform cross-platform file transfer

If support technicians are limited to using a single operating system, they'll have a difficult time performing their work. Zoho Assist allows you to transfer files across all major operating systems, such as Windows, iOS, Android, Mac, and Linux.

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