Mobile devices and apps have become an integral part of our work life. Day-to-day operations, decisions and collaborations happen on mobile. It is imperative that your customers get the right support for their mobile devices whenever there's an issue.
Ask your customers to download the Zoho Assist - Customer app for their iOS and Android devices. Provide seamless support to your customers' mobile-specific issues.
Customers could always share the screens of their android devices with you through the Zoho Assist - Customer android app. But with the release of iOS 11, it is possible for your customers to share the screens of their iPhones as well. Now you can clearly understand the issue and offer the right resolution for Android as well as iPhone users.
Use the in-app chat to provide instructions or get more clarity about the issue. Have quick, contextual discussions with the customer and troubleshoot effectively.
If your customer is using a Samsung device (running Android), you can take remote control of the device and start troubleshooting instantly.