Enable customers to share their screens
Customers could always share the screens of their android devices with you through the Zoho Assist - Customer android app. But with the release of iOS 11, it is possible for your customers to share the screens of their iPhones as well. Now you can clearly understand the issue and offer the right resolution for Android as well as iPhone users.
Communicate through instant chat
Use the in-app chat to provide instructions or get more clarity about the issue. Have quick, contextual discussions with the customer and troubleshoot effectively.
Control Samsung devices remotely
If your customer is using a Samsung device (running Android), you can take remote control of the device and start troubleshooting instantly.
How it works
1. Ask your customers to download the Zoho Assist - Customer app from the App Store or the Play Store.
2. Invite the customer to a remote support session. You can do this either from the web app or the native Zoho Assist app available for the iPhone, iPad, and Android devices. Or, you can directly send the session key to the customer.
3. The customer accepts the invitation or enters the session key in the Zoho Assist - Customer app.
4. Now, customers can share their screens or allow you to take control of their device if it's Samsung.
5. Instantly chat with the customer right inside the app anytime during the session.
