Remote support sessions enable you to connect anyone located anywhere without any prior installation. Your remote customer can join the session in no time. If you're an MSP or Customer Support Technician, on-demand or attended remote support is a must-have.
Two-way File Transfer. No Restrictions.
Navigate between multiple monitors (any number of monitors) of the remote computer without any hassle. Zoho Assist automatically detects your chosen monitor and switches control to the corresponding one.
Navigate easily between Multiple Monitors
Navigate between multiple monitors (any number of monitors) of the remote computer without any hassle. It automatically detects the respective monitor and switches control to the corresponding one.
Reboot and Reconnect Remotely
Reboot remote computer and reconnect to the ongoing remote support or unattended access session, without losing control. You also have the option to reboot the remote computer in safe mode for debugging (If the remote computer is on Windows).
Ctrl+Alt+Del in a Single Click
The crucial Ctrl+Alt+Del of your remote Windows computer is available at a single click. It'll help you to log on, switch user, log-on as a different user, change Windows password and check the task manager.
Invite Technician. Transfer Session.
Need help from another technician to resolve an issue? Invite any number of technicians to assist you in troubleshooting quickly. You can even exit from the session if you want and the invited technician can continue supporting the customer.
Schedule Your Sessions
Is your remote customer hard-pressed for time? Schedule a remote support session at their preferable time and resolve issues easily. The reminders can help you as well as your customer at the right moment and you can even re-schedule or cancel the session, if needed.
Add Notes to your Sessions
Capture the key information of a remote support or unattended session as Sessions Notes that can be referenced later. You can edit and download the saved notes anytime along with the session details.
Customize Email Templates
Customize email invitations for remote support sessions and maintain your brand language everywhere. Change the email subject, message content, use custom fields, and formattting of the email templates easily.
Screen Sharing Works Both Ways
You can view and control the remote screen shared by your customer as well as share your own screen. You can switch to sharing your screen mode even during the session. It will be helpful on occasions when you want to train your customers on troubleshooting or any installation process.
User Access Control Compatible. No barriers.
Zoho Assist automatically detects the User Access Control (UAC) dialog and notifies you to elevate the remote session to administrator privileges. You can start running the application as a remote service with a single click and continue troubleshooting without any hassles.
Shared Clipboard. Simply Copy and Paste.
The clipboard of your computer is shared with the remote computer. You can copy any text or number in your computer and paste it on any file in the remote computer (If the remote computer is on Windows).
Instant Chat. Stay Connected.
The instant chat helps you to chat with your customers during the remote support session. It ensures you rely on in-built chat for communication rather than any other external messaging services.
Mac Support. Pushing The Limits.
Our native Customer Console for Mac ensures reliable and fast remote connectivity while accessing Mac computers through remote support or unattended sessions. The Technician Console for Mac (no installation required) works as effectively as it's Windows counterpart does.