Unattended Remote Access

Unattended remote access requires prior installation of a lightweight agent on the remote computers or servers that you manage. Once the remote agent is installed, you can connect to, and work on these computers at any time. If you're a Customer Support Technician or an MSP who needs remote support, unattended remote access software is a must-have.

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Bulk deployment for configuring unattended access.

Configure unattended remote access for a large group of devices using Zoho Assist's bulk deployment process. You can use the Distributor or Start-up script to install the unattended remote agent onto your remote devices. Read more

Unattended remote support - Zoho Assist

Diagnostic tools

Perform native system diagnostic operations, such as looking at active tasks using Task manager, opening the command prompt, and analyzing the status of groups, hardware, printers, services, software, and users associated with each computer using Zoho Assist - Remote desktop software.

Consent-based unattended remote access with session confirmation.

Protecting user privacy is an important aspect of becoming HIPAA compliant. With session confirmation, allow your customer to consent to initiate unattended remote support sessions via the remote support tool for IT. You can even customize the time-out limit and confirmation message.

Remote unattended access software - Zoho Assist

Wake on LAN

Have trouble accessing offline computers? With Wake on LAN, you can turn on sleeping or powered-off computers with a single click. The Wake on LAN feature goes a long way toward helping you reach computers which are otherwise unreachable.

Unattended remote assistance - Zoho Assist

Shutdown & restart unattended computers

Have to start a session every time you want to turn off a remote desktop? With remote power options, you can execute power actions like shutdown, restart, log off, lock, hibernate, or standby, without even accessing a unattended access desktop.

Unattended remote access software - Zoho Assist
Unattended remote access free - Zoho Assist 

Setup unattended remote access & manage devices

Keeping things in order is always a good call. Zoho Assist, unattended remote access software offers you an easy way to organize computers configured in your organization account—group, sort, and name them however you want.

Define group permissions, authorize remote access

Managing multiple technicians and a large number of computers is a recipe for chaos. Use group permissions to reduce confusion by defining the computer groups that each technician is permitted to access.

Free Unattended remote access - Zoho Assist
Raspberry Pi - IoT support

Raspberry Pi - IoT support

Demand for remote access to Raspberry Pi-powered devices is increasing, and Zoho Assist offers a hassle-free solution. By providing centralized management over remote access IoT devices running on Raspbian, Zoho Assist can work around Raspberry Pi limitations, such as low memory space and processing speed. With Zoho Assist - remote desktop connection tool, you can remotely connect to Raspberry Pi devices running with an ARMv7 or ARMv8 processor.

Frequently Asked Questions

01. What is unattended remote access?

Unattended remote access allows you to connect to and control a remote computer or device without a user present at the other end to grant permission. It's ideal for managing servers, updating software, and performing maintenance tasks.

02. What are the key benefits of unattended remote access?

Unattended remote access streamlines IT tasks by allowing technicians to access devices anytime, even outside of regular business hours. It's particularly useful for resolving issues promptly and performing routine maintenance.

03. Is unattended remote access secure?

Zoho Assist employs industry-standard SSL and 256-bit AES encryption and authentication protocols to ensure that only authorized users can access remote devices, making it safe to connect to unattended devices through the application.

04. Can I set up unattended access for multiple devices?

Zoho Assist allows you to configure unattended access for multiple devices, so you can easily manage a group of computers or servers.

05. How is unattended remote access different from remote support?

Remote support is typically initiated by an end user seeking assistance, while unattended access is preconfigured and allows technicians to connect without user intervention. Unattended access is more suitable for tasks that don't require user participation.

06. Can I revoke unattended access permissions?

Yes, as an administrator or device owner, you can revoke unattended access permissions at any time, ensuring complete control over who accesses your devices.

07. What platforms and operating systems does Zoho Assist support for unattended access?

Zoho Assist supports unattended access on a wide range of platforms, including Windows, macOS, and various Linux distributions.

08. Is unattended access suitable for personal use?

Unattended access is suitable for personal use as well. It's beneficial for accessing your home computer or assisting family and friends with technical issues.

09. Is Zoho Assist a free unattended remote access software?

Yes, it is a free, quick Assist unattended remote access software. The free plan of Zoho Assist - unattended remote access solution lets you initiate remote support and unattended access sessions. With the free plan, organizations can configure upto 5 devices for unattended access.

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