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We provide highly reliable remote support software to help you facilitate organized workflows and increase business productivity.

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Get your secure remote access software now

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Overcome your remote work challenges with Zoho Assist

We provide highly reliable remote support software to help you facilitate organized workflows and increase business productivity.

Overcome your remote work challenges with Zoho Assist

Provide instant remote support

With the Zoho Assist remote access tool, you can instantly provide remote support to your customers around the globe. With remote support, customers do not have to wait for a technician to arrive on site to resolve issues in their systems.

Access any remote system or device

Assist facilitates efficient access to any remote PC, tablet, or mobile phone. All you have to do is initiate a session and share the session information with your customer. Once they join the session, you can access and control their device.

Digitize organization workflows

Remote support capability helps you quickly automate all tasks within the organization. All work processes in the enterprise will be made undemanding.

How secure is Zoho Assist?

SSL & AEs encryption Assist is built with SSL and 256-bit AES encryption-standard protocols that make it highly secure for business and personal use.

How secure is Zoho Assist?
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    Session authentication codes

    All Assist sessions require a session code to authenticate the customer. The technician must share a unique session ID with the customer so they can receive remote support.

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    Inactive session timeout

    For security purposes, any session conducted with Zoho Assist will automatically terminate after a fixed timeframe set by the technician.

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    Two-factor authentication

    Two-factor authentication provides an additional layer of security for Assist users.

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    Firewall-friendly

    Assist is a highly firewall-friendly tool, which will not force you to compromise on security during a remote access or control session.

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    Session recording

    With the recording feature, remote support and unattended access sessions can be recorded and stored. Recorded sessions can be viewed at a later stage for reference or audit purposes when required.

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    Antivirus compatible

    Unlike most support software, Assist is readily compatible with all major antivirus software on the market.

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    Action log viewer

    Assist lets you view and keep a track of all the activities that take place in your organization with this viewer.

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    Consent-based access

    Assist issues a confirmation prompt when you initiate a session. The customer must provide approval when the prompt appears to allow the technician to access and control their system.

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    Data privacy

    With Assist's data anonymization feature, all personally identifiable information, such as a user's IP address and email address, will be masked completely.

What do we offer in the reliable remote access tool?

Assist is feature-filled and secure remote desktop software with a designated technician and customer panel that eases navigation through the system during active remote support sessions.

What do we offer in the reliable remote access tool?
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    Multi-monitor navigation

    View multiple monitors connected to a remote system with different view types.

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    Diagnostic tools

    Assist's multiple built-in diagnostic tools help diagnose and manage any issues that arise in a remote system. Scheduled system diagnostics help prevent security breaches and IT-related incidents.

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    File transfer

    Technicians and customers can send and receive files of all formats up to 2GB during an ongoing remote support session.

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    Reboot and reconnect

    Reboot any remote computer and automatically reconnect without terminating your remote access session.

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    Voice and video chat

    Technicians and customers can connect with each other using live voice and video chat to quickly resolve issues.

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    Rebranding

    Include your brand's logo, name, preferred icon, and more to customize Assist as needed.

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    Remote power options

    Wake up, turn on, power off, or restart a computer using Assist's remote power options.

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    Self-service portal

    Allow your customers to request and schedule service based on their availability in the self-service portal.

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    Session recording

    Securely record all your remote sessions and store them in the cloud by enabling the Session Recording options.

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