On-demand or instant remote support sessions are essential when your remote customers prefer attended sessions or you support customers regularly across different networks.Learn more
Send and receive files up to 2GB from your PC to other PCs connected across various networks.
Learn moreOffer personalized support to your customer by initiating a live chat while in a support session.
Schedule remote support sessions at times convenient for your customers. Organize support sessions across various time zones.
Easily work with multiple monitors. Navigate between multiple monitors of the remote computer without any hassle.
Interact with your customers on voice or video chat during a remote support session to resolve issues faster.
Remotely reboot the computer anytime during the session and automatically reconnect without having to terminate the active session.
Learn moreUnattended access or unattended remote access helps you manage computers located anywhere even without the remote customer present at the other end. It works on both Windows and Mac and comes with multiple deployment options.Learn more
Achieve power actions such as shutdown, restart, log off, lock, hibernate, or standby without even having to start a remote access session.
Helps you diagnose and manage your remote computers. Perform scheduled system diagnostics to prevent IT incidents.
Save time by deploying the unattended access installer to multiple remote systems at once.
Set up a session confirmation prompt to be shown at the remote end before taking a computer for an unattended access session.
Maintain a record of activities carried out in a session with session recording. Recordings can be useful during internal audits, training sessions etc.
Learn moreTurn on a computer remotely with a single click, whether it's hibernating, sleeping, or even completely powered off.
Learn moreCollaborate online with your customers in real time for meetings, demo, or training. Share your screen across numerous devices and operating systems instantly with Zoho Assist.Learn More
Schedule screen sharing sessions at times convenient for your customer's. Organize support sessions across various time zones.
Simply hand over the presenter role to any of your participants so that they can broadcast their screen instantly.
Draw, add text, and even insert shapes to highlight a particular area on the remote desktop screen.
Learn moreShare your entire device screen in a single tap, with the Zoho Assist mobile apps for Android and iOS devices.
Zoho Assist is completely web-based, with no prior installation required at either end. You can connect to any computer, inside or outside your local network. It traverses major web proxies and firewalls, and it's shielded with industry standard security.Learn more
Protect your account by adding an extra layer of security with an additional verification process, such as SMS, time-based OTP, etc.
Secure web-based solution where you don't have to install anything, download any software, or worry about upgrades.
Allows you to keep track of events within your organization. You can export and save logs for auditing and administrative purposes.
Access remote PCs, tablets, and mobile devices from anywhere, quickly and easily. No special firewall configuration is necessary.
Provides secure, encrypted communications between end-users with end-to-end SSL and AES 256-bit encryption.
Avoid idle sessions from remaining open with inactive session timeout. Sessions get automatically terminated if they are left idle beyond a pre-defined time period.
Zoho Assist helps you add and manage your technicians easily. It's no sweat to rebrand your account, get detailed reports of the sessions, and maintain your brand identity. Embed a customer widget to your website for your customers to join sessions easily. Learn more
Helps administrators manage users, assign roles and privileges to users, and provide unattended group access to the organization's technicians.
Rebrand Zoho Assist to maintain your brand identity by including your brand logo, company name, and customizing the portal URL.
Embed the customer widget onto your webpage and have your customers join sessions right from your webpage.
View, analyze, and download support session details from the past few months. Choose from a wide range of custom views to visually analyze your remote support details.
Create new templates to suit your organization prospects or use the default templates for remote support, unattended access, and screen sharing sessions.
Create multiple divisions within your organization. Each division can have their own set of technicians, email templates, email configuration, and contacts.
Zoho Assist is integrated with leading Help Desk software such as Zoho Desk, Zendesk and G Suite. These integrations help you connect to your remote customers quickly and make the remote troubleshooting a lot easier.Learn more
Pre-built integrations for the leading help desk solutions such as ServiceNow, Zendesk, Zoho Desk, and more.
Develop custom apps or embed remote support capabilities into your ITSM, service desk, help desk, and CRM solutions.
Learn moreEmbed on-demand remote support and unattended access capabilities into you Android or iOS apps, with our Mobile SDK.
You need not remain tied up your workstation anymore. Simply tap your mobile and start supporting your remote customers and manage unattended computers anytime. Learn more
