How to redeem credits?
If you are an existing user of Zoho, log in to your current Zoho product (or) If you are new user to Zoho, then sign up to any product of your choice at www.zoho.com
After logging in to your Zoho product, access your Zoho subscription page to view your credits.
You can also have a detailed insight on different types of credits in the credit dashboard under the Billing details tab.
You can upgrade to higher edition (or) buy a new Zoho product based upon your choice using your wallet credits in the payment page.
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I am new to Zoho. Am I eligible to use the credits for any Zoho app purchase?
Yes, if only you have received any credits or credit voucher code via any of our promotions.
Do all the credits have an expiration date?
Yes, every credit is time sensitive and the validity differs based on the type of credit.
Can these credits be encashed?
Can the customer use the existing wallet credit for the purchase of Zoho One?
Yes ( But existing customer of any Zoho product can’t use credits to purchase Zoho One )
Will credits be given to existing / new customers with discounted pricing (beyond the standard card rate) when they sign up for an annual pricing at the time of renewal?
If the customer purchases multiple products in a year under the annual pricing model, will credit be provided for every transaction?
Yes. However, we have fixed a maximum cap up to which the credits are offered.
Where can the customer view their available credit?
The available credit can be viewed in Zoho payments portal.
Are there different types of Wallet credit available?
Yes, based on the nature of the transactions made by the customer or the Zoho promotions, the credit type will vary.
Will existing customers already in the annual pricing mode be eligible for Wallet credit when they renew their contract?
What happens when the customer cancels /downgrades the account in between the subscription period?
All unused credits will lapse.
Can the customer transfer credit between 2 users?
Yes. It can be transferred between users as long as it is within the same organization (same domain)and country.
Can the customer transfer this credit to someone outside the organization?
No. It can only be transferred between users within an organization (same domain) and the same country.
Can this promotion be used with any other existing promotion?
No. This offer cannot be combined with any other offer.
Can the existing Wallet credits earned from previous transactions be used for a subsequent purchase with discounted pricing? For example, the customer has $300 in the wallet and negotiating a discounted pricing deal for a new product.
Yes, the existing Wallet credit can be used.
Can customers transfer this credit to their bank or card?
No. These can be used only for purchases or upgrades within Zoho.
What can Zoho One customer use the credits for, if any?
Existing Zoho One customers can use the credits to purchase the following Apps. (Maximum of $200 only can be used, even on monthly purchase, and only applicable for a new purchase). Z Service Desk Plus, Z Commerce. Z Patch Manager Plus, Z Workerly, Z Site 24*7, Z Log Management Cloud, Z Identity Management.
Any exception for the usage of credits?
For Annual purchases only, customers/prospects are restricted on the usage of Zoho Wallet credits upto 50% of the invoice amount or maximum of $200, which ever is lower.