• New users can redeem the wallet credits/ coupon code and purchase any Zoho product(s) before the expiry of credits.
  • Available credits can be viewed in Zoho payments portal.


  • Wallet credits can be used only for new purchases or edition upgrades within Zoho.
  • This offer cannot be combined with any other offer or promotion.
  • All wallet credits are time-sensitive and need to be used within the expiration date.


  • Credits cannot be encashed or transferred to a bank account or card.
  • Wallet credit can be transferred between two users as long as it is within the same organization (same domain) and country. To request a transfer, write an email to
  • Credits cannot be transferred to someone outside an organization.
  • All unused credits will lapse when the customer cancels /downgrades the account in between the subscription period.

Exceptions in Credit Usage

  • For Annual purchases only, customers/prospects are restricted on the usage of Zoho Wallet credits up to 50% of the invoice amount or maximum of $200, whichever is lower.
  • Maximum of $200 only can be used, even on a monthly purchase for the following products: Z Service Desk Plus, Z Patch Manager Plus, Z Site 24*7, Z Log Management Cloud, Z Identity Management, ZOne, ZAssist,Remote Access plus, MDM On Demand.
  • An existing customer of any Zoho product cannot use credits to purchase Zoho One.
  • Existing Zoho One customers can use the credits to purchase products that are not available in the bundle.

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