Featured in Gartner's
Magic Quadrant for
CRM CEC 2021

Highest Satisfaction
Award in G2's Best
software products 2022

Quality Choice Badge
by Crozdesk's Top
Ranked Solution 2022

Over 100,000 businesses

around the world trust Zoho Desk to elevate their customer service

Who says customer
service is tough?

Happier customers

Deliver happiness to your customers and get them to adore you! Desk helps you be more accessible to your customers, provide them with quick resolutions, and make doing business with you convenient.

Omnichannel support - customer query email Customer support live chat positive reply Zia - AI-powered customer sentiment analysis SLAs - Service level agreement set up in zoho desk Zia - AI-powered live chat bot - customer query Omnichannel support - social media - positive customer tweet Happy customer chatting with customer support agent

Empowered agents

Ace customer service at every stage of the customer journey and delight them every single day. Desk empowers agents with powerful tools and helpful context, so they remain productive, confident, and organized.

Support ticket close response snippet in zoho desk Support ticket welcome response snippet in zoho desk Zia - AI-powered customer service reply assistant Work modes - ticket views based on priority, due time, status, or CRM status Happy customer service agent using help desk software

Healthier businesses

Build long-term customer relationships for a stronger, more sustainable, and healthier business. Desk helps you keep track of your customers, understand their needs, and consistently deliver value.

Zia - AI-powered customer service anomaly detection Zoho desk inbuilt analytics - customer service performance analytics graph Customer happiness rating - customer service feedback Workflow automation for customer service process Customer service performance review using zoho desk

Great customer service for
every business size

Zoho's broader objective is to make quality tech available, accessible, and affordable to all. In doing so, Zoho Desk meets the needs of organizations of all sizes.

Customer service help desk software for startups

Startups

Make an essential early
investment to develop and strengthen
your customer relationships.

Learn more
Customer service help desk software for small and medium business

SMBs

Turn your growing customer base
into brand loyalists with
top-notch service.

Learn more
Customer service help desk software for big enterprises

Enterprises

Provide elevated service experiences to
all your stakeholders with our powerful
CX stack.

Learn more

Integrates with apps
you use daily

Zoho Desk integrates with over 200 of the most popular third-party app extensions, and more than 45 native apps.

Extend your desk’s capabilities
Zoho desk 200+ integrations - Google workspace, slack, MailChimp, Zapier, Zoho CRM and more

Fully Mobile

Help customers even when you're away from your desk. With Zoho Desk's mobile apps for Android and iOS, you can close tickets on the go and get a bird's eye view of your customer service health at a glance.

Try Zoho Desk app Try Radar app
Zoho desk agent mobile app for android and iOS
Zoho desk Radar analytics - manager mobile app for android and iOS

NHS is able to provide data-driven service by regularly tracking & analyzing KPIs using Zoho Desk

Mercededs-Benz improved customer satisfaction across their whole dealership network.

At the most fundamental level, Zoho Desk enables us to receive requests from our teams and help them in a timely manner. We love the ability to have a self-service portal where they can look up FAQs and find answers to common questions instantly.

Daniel IdikayiSystems Manager,
NHS Providers

We analysed other products on the market but Zoho Desk blended into our organization structure better than anything else.

Swaroop NaikSenior Manager,
Software Development

Why choose Zoho Desk?

Why Zoho desk is the best customer service help desk software
  • 50% faster implementation than most customer service software
  • Dedicated training program with shallow learning curve
  • Customizable workspace that works across any industry, brand, and department
  • Hassle-free migration with the help of our account executives
  • No hidden costs, long-term contracts, and lock-ins
  • Compliant with data protection laws, such as GDPR, HIPAA, and CCPA

Sensational software for a
sensible price

  • No credit card required.
  • No software to download.