MonthlyYearly

save up to 35%

Standard800/user/month billed annually START FREE TRIAL

All the essential support features to augment your customer service team.

MOST POPULAR Professional1,400/user/month billed annually START FREE TRIAL

Simplified collaboration and process automation functionalities for fast-growing teams.

Enterprise2,400/user/month billed annually START FREE TRIAL

Advanced AI and customization capabilities to enable enterprise-grade support.

Explore the top features

Monthly Yearly

save
up to 35%

Standard800/user/month billed annuallyTRY FOR FREE
Professional1,400/user/month billed annuallyTRY FOR FREE
Enterprise2,400/user/month billed annuallyTRY FOR FREE

Customer Support Channels

  • Email Channel
  • 5 channels
  • 10 channels
  • 100 channels
  • Help Center
  • Feedback Widget
  • 1
  • 1/Department
  • 1/Department
  • Advanced Web Forms
  • 5
  • 10/Department
  • 20/Department
  • Social Media (Facebook & Twitter)
  • 1 Brand
  • 1 Brand
  • 2 Brands or 1 brand/department if multi-branding
  • Telephony
  • Live chat

Ticket Management

  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags
  • 20 Tags/Ticket
  • 30 Tags/Ticket
  • 50 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Round-Robin Ticket Assignment by Load Balancing
  • 10/Department
  • 15/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection

Automation and Process Management

  • Macros
  • 5
  • 15/Department
  • 30/Department
  • Workflow Rules
  • 5/Module
  • 15/Department/Module
  • 30/Department/Module with custom functions
  • Time-based Rules
  • 5
  • 15/Department
  • 30/Department
  • Service Level Agreements
  • 4
  • 10/Department
  • 20/Department
  • Multi-Level Escalations
  • Customer-based SLA
  • Contract Management SLA
  • Tasks, Events & Calls
  • Only Tasks
  • Auto Time Tracking
  • Advanced Process Management (Blueprints)
  • 1/Department
  • 20/Department
  • Artificial Intelligence

Help Desk Customization

  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields
  • 50 Fields/Module
  • 150 Fields/Module
  • 230 Fields/Module
  • Ticket Templates
  • Layout and Validation Rules
  • Re-branding
  • Limited
  • Multi-department Support
  • 10 Departments
  • 50 Departments

Reports & Dashboards

  • Pre-defined Reports
  • Custom Reports
  • 50
  • Unlimited
  • Unlimited
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards
  • 10
  • Unlimited
  • Unlimited
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Advanced Dashboards
  • Limited
  • Schedule Reports
  • Analytics Mobile App (Radar)

Agent Permissions & Data Security

  • Profiles (restrict feature access)
  • 6
  • 25
  • 50
  • Roles
  • 5
  • 25
  • 250
  • Field-level Access Control
  • Data Sharing Access
  • GDPR Compliance

Support

  • Email
  • Phone
  • Chat
  • Monthly Yearly

    save
    up to 35%

  • Standard800/user/month billed annually
    Professional1,400/user/month billed annually
    Enterprise2,400/user/month billed annually
Monthly Yearly

save
up to 35%

  • Customer Support Channels
  • Email Channel
  • Help Center
  • Feedback Widget
  • Advanced Web Forms
  • Social Media (Facebook & Twitter)
  • Telephony
  • Live chat
  • Ticket Management
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Round-Robin Ticket Assignment by Load Balancing
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Automation and Process Management
  • Macros
  • Workflow Rules
  • Time-based Rules
  • Service Level Agreements
  • Multi-Level Escalations
  • Customer-based SLA
  • Contract Management SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints)
  • Artificial Intelligence
  • Help Desk Customization
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields
  • Ticket Templates
  • Layout and Validation Rules
  • Re-branding
  • Multi-department Support
  • Reports & Dashboards
  • Pre-defined Reports
  • Custom Reports
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Advanced Dashboards
  • Schedule Reports
  • Analytics Mobile App (Radar)
  • Agent Permissions & Data Security
  • Profiles (restrict feature access)
  • Roles
  • Field-level Access Control
  • Data Sharing Access
  • GDPR Compliance
  • Support
  • Email
  • Phone
  • Chat
Standard800/user/month billed annuallyTRY FOR FREE
  • 5 channels
  • 1
  • 5
  • 1 Brand
  • 20 Tags/Ticket
  • 5
  • 5/Module
  • 5
  • 4
  • Only Tasks
  • 50 Fields/Module
  • Limited
  • 50
  • 10
  • 6
  • 5
Professional1,400/user/month billed annuallyTRY FOR FREE
  • 10 channels
  • 1/Department
  • 10/Department
  • 1 Brand
  • 30 Tags/Ticket
  • 10/Department
  • 15/Department
  • 15/Department/Module
  • 15/Department
  • 10/Department
  • 1/Department
  • 150 Fields/Module
  • 10 Departments
  • Unlimited
  • Unlimited
  • Limited
  • 25
  • 25
Enterprise2,400/user/month billed annuallyTRY FOR FREE
  • 100 channels
  • 1/Department
  • 20/Department
  • 2 Brands or 1 brand/department if multi-branding
  • 50 Tags/Ticket
  • 15/Department
  • 30/Department
  • 30/Department/Module with custom functions
  • 30/Department
  • 20/Department
  • 20/Department
  • 230 Fields/Module
  • 50 Departments
  • Unlimited
  • Unlimited
  • 50
  • 250

Zoho Desk - Free Edition

Zoho Desk's simple sign up free account got you covered for minimal support needs.

Get Started

Delivering value on three fronts

The Zoho Desk advantage

Price
transparency

Get the full product for the price you pay. No hidden costs in the long run.

Faster
deployments

Minimize operational disruptions as Zoho Desk can be implemented 50% faster than competitors.

Higher
adoption

Intuitive UX that lets you leverage Zoho Desk better and deliver great customer service from the get-go.

Leading the charge on customer privacy

Zoho has been at the forefront in championing our customers' privacy rights in the realm of SaaS. We've taken a number of steps to put the privacy of our customers at the heart of everything we do—something that sets us completely apart from the competition.

Customer privacy and data security at Zoho Desk
  • Complete ownership of the tech stack

    Minimal reliance on third parties when it comes to delivering our services to you.

  • No adjunct surveillance

    Our websites have zero third-party trackers to prevent companies from tracking your behavior on our websites.

  • Zero ad-providers on our network

    A business relationship is between a service provider and a customer, and Zoho provides no space for ad-providers to profit from these business relationships.

  • No double-dipping

    You pay for the service you want—no more, no less. Zoho doesn't have back-door deals with data brokers to sell your data.

With Zoho Desk, we’ve gotten rid of old spreadsheet processes and really streamlined our customer service functions. It has cut our customer service (response) time almost in half. We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place.

Paul GrimesVP of Marketing, Lubrication Engineers International Ltd.

With a more structured way to attend every grievance that comes from a migrant worker and being able to see through the process until help is provided, HealthServe is now confident to head out for a larger audience.

Michael CheahExecutive Director, HealthServe Ltd.

Join our 50,000+ users
around the world

START FREE TRIAL NOW customer-logos

Pricing FAQs

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Can I get a demo of Zoho Desk?

Yes, we would be happy to demonstrate Zoho Desk through a web-conference at your convenience. The demo is a one hour session. To schedule your personal session, please contact sales@zohocorp.com.

Is my data safe?

We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption and intrusion detection and prevention technologies. Learn more about Zoho's data protection measures.

Is there a free trial?

Jump right in and create your Zoho Desk account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Desk without ever providing a credit card.

How can I pay?

We accept payment via Visa, MasterCard, American Express, and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.

Can I change plans during my trial?

Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your current plan during the trial period.

Can I cancel my subscription?

If at any point you are not satisfied with our product or service, you can get a full refund based on our company refund policy.

What happens when my trial ends?

After your trial expires you will need to purchase a monthly/yearly subscription. Your trial account will become your permanent account with all of your data and customization remaining snugly intact.

Am I eligible for any discounts?

Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you're a non-profit or an educational institution.