Chat Inactivity Rules
You can set up chat inactivity rules in the Zobot - rules to notify the visitor that he has been idle on the website for a considerable amount of time during the chat. Based on the inactivity time set in this section, the Zobot can send out messages to the visitor and end the corresponding conversation.Learn more
Options in Single Select and Multiple Select
You can now enter a maximum of 20 options in the array for Single Select and Multiple Select, and the character limit for each option is 30.
New Display Cards in the Zobot
Carousels for client actions
We have introduced a new feature in text and product cards (carousels) that can be used to give actions to clients.Learn More
Videos in Zobot
Using the Video display card, you can send video files to your website visitors. You can either send URLs of YouTube videos or videos that have been uploaded to a serverLearn More
The visitorsession API can be used to store values temporarily during a chat conversation with the website visitor.Learn More
Input widgets - Name, Email, Phone and URL
The Zobot now has input widgets to collect the visitors' names, email addresses, telephone numbers and website URLs.Learn More
Passing visitor info and attachments in Zia Skills
The visitor object is a map containing the profile information of the website visitor. This will be available inside the messageData map across all scripts inside Zia Skills.
- visitor - you can retrieve the visitor info mentioned here
- attachments - if the visitor attaches a file during a bot conversation, it will be available inside this object. Otherwise, an empty array will be passed.
Attachments in Zobot
The Zobot can now send attachments like PDFs and other types of files to visitors during a conversation.Learn More
'pending' action in Zobot
If a bot needs some time to reply to the visitor's message, the pending action can be used .
last_visit_time in Visitor Object
A new property 'last_visit_time' has been added to the Visitor Object map.
Shortcut for Zobot actions and replies
Shortcuts for all Zobot actions and reply types have been added in the LHS pane of the DRE Editor
Forward chats to departments
The Zobot can now forward chats to specific departments inside your organization.Learn More
Failure Handler Param Update
Replies have been added in failed_response of the failure handler. failed_response is the previous response object due to which the action had failed.
Params loaded for autocompletion
Params have been added for each handler in the DRE editor for autocompletion.
'End' option for ongoing bot chat
Agents can now end an ongoing bot chat. An 'End' option has been added near the 'Take over' button.
Bot description not mandatory
It is not mandatory to provide a bot description while you are creating/updating the Zobot.
Default value for 'Choose Visitor Type'
The default audience will be set to 'All Visitors' by default while creating the Zobot
'select_label' param for location, calendar and range calendar widgets
You can use the 'select_label' param to set customized text for widget values/slot submission actions.
Note: Maximum character limit for values passed inside the select_label key is 20
Delay in "end" action
You can schedule a delay for the end of a chat. The delay will be unscheduled if the visitor types a message/ sends a message/ agents join the chat/ chat is handed off to the agent. The minimum delay that can be set is 30 seconds and the maximum is 10800 seconds(3 hours).Learn More
You can now update details like ID, city, etc. using the field_name.
Ex. siq_id, siq_city
The Failure Handler can be used to provide the status to the visitor when the bot is not able to perform an action. So, at that point, the bot sends out a message with respect to the action failure instead of ending the conversation or leaving the visitor uninformed.Read more
Zobot Configuration : Watson
Watson assistant powered by IBM, is an offering for building conversational interfaces into any website or application and helps you build a powerful bot assistant for your website. You can customize the Watson Assistant according to your website business needs, and deploy it across multiple channels to bring help to your customers where and when they need it.Read more
Zobot Configuration : ' And spend more than' in Trigger Visitor
A new option 'And spend more than' has been added under 'Land on your site' inside Trigger visitor configuration. You can set the time here to either seconds or minutes. This will trigger a message to the website visitor after he lands on your website and spends the set amount of time.
Zobot Configuration : New option in 'Set Working Hours'
A new option labeled “When operators are offline during business hours” has been introduced inside the 'Set Working Hours' section. This option will keep the bot running only when your operators are offline during business hours.
Zobot Connector : Webhooks
You can integrate Zoho SalesIQ's Zobot with your internal services via Webhooks. Thus, making your bot up and running on your website to serve your customers and lend a hand to your support executives. SalesIQ sends events to the webhook when a variety of interactions happen with the bot.Read more
No chat notifications for bot transfer and forward
Chat notifications have been removed for both bot transfer and bot forward options and join chat option has been added instead.
DRE field validation changes
Statements can be included inside the bot scripts to validate parameters like name, email, etc. This way, the Zobot moves to the next step in the flow only when the specified parameter has been validated.
'Takeover' option for operators
Previously, only visitors were able to switch from talking to a bot to talking to an operator using the 'Want to connect to a human?' option. Now, operators can also acquire chats that are handled by the Zobot, at any point in the conversation using the 'Takeover' option.
"Bots" renamed "Zobot"
The "Bots" tab inside the Settings section of Zoho SalesIQ has been renamed to "Zobot".
Zobot Configuration : Trigger Visitor
A new configuration named 'Trigger Visitor' has been added to the Zobot. This section will determine when the bot should interact with visitors matching the criteria set.
Custom action inside Trigger Visitor
The 'Performs custom action' option has been added inside the 'Trigger Visitor' section to determine when the bot should trigger a message to visitors that match the criteria set. This option will display a list of custom actions that can be performed by the visitor.
Widgets for Dialogflow and Zia Skills
You can now add widgets in the JSON format inside the trigger responses for Zobots created using Dialogflow and Zia Skills
Introducing Zia Skills in Zobot
A new platform called 'Zia Skills' has been added for you to create Zobots on. Zia is a conversational bot building assistant that uses natural language understanding to process and perform your defined skills and action, to respond to the visitor queries.Read more
Trigger Visitor option
The Invoke trigger option under Intelligent triggers has been removed and added inside the Zobot configuration. This option would let you configure trigger rules based on various criterions to filter out a set of visitors for the Zobot to trigger messages.
Common Publish option
You don't have to publish each of the three handlers separately anymore. You can publish them all at once, once you think all the scripts are ready to deploy.
Zobot configuration : Allow Handoff
Enabling the 'Allow Handoff' option would provide your visitors with an option to converse with a human operator of your firm at any point of an ongoing chat session.
Visitor info update
You can now update the visitor info through field_name(siq_name, siq_email, siq_phone).
Visitors can now attach files of all formats and send them right from their chat window.
No handoff when operators are busy
The handoff option will not be displayed to website visitors if all the operators in your organization are busy at the moment.
No "title" key for Articles
You no longer have to specify the title for articles that you want to display to your visitors inside the chat window.
No 'Connect to human' timer
The timer for connecting visitors to human operators has been removed and replaced with 'Forward'.
No bot image in visitor transcript
The Zobot image will no longer be displayed on the visitor side chat transcripts.
Zobot on the free plan
The Zobot tab has now been enabled for all users on the free plan as well. Video representations have also been added.
Zobot Configuration : Set bot typing status
This configuration lets you choose how long should the bot typing status be displayed to the visitors. You can set this to either seconds or minutes.
Markdown support in bot messages
Markdown support has been enabled for all the messages you define inside the Zobot. With this configuration, you can use bold, italics, underlined and so many other types of text inside bot messages.
Introducing Zobot - Dialogflow Integration
Dialogflow - an end-to-end development suite, powered by machine learning is used to build conversational interfaces for websites, mobile applications, and messaging platforms. It can be used to build chatbots, voice assistants, etc., especially relevant that are capable of having natural and rich interactions with the users.Read More
There are a bunch of default templates that are available to outline your bot. You just have to make some minor changes to these templates so that they can suit your business needs perfectly.Read more
Introducing Zobot with DRE
Chatbots have created quite a buzz in the marketplace. And so, we have launched our own bot building platform - Zobot, on which you can actually build and deploy chatbots using SalesIQ scripts.