Delay in "end" action
You can schedule a delay for the end of a chat. The delay will be unscheduled if the visitor types a message/ sends a message/ agents join the chat/ chat is handed off to the agent. The minimum delay that can be set is 30 seconds and the maximum is 10800 seconds(3 hours).
Channel compatibility
Output:
Use Case:
Copied{
"action" : "end",
"delay" : "30"
"replies" : ["Ok, I'll be ending this chat soon anytime now"]
}