How to redeem credits?
Sign up for any product of your choice
After logging in to your Zoho product, access your Zoho subscription page to view your credits.
You can also have a detailed insight on different types of credits in the credit dashboard under the Billing details tab.
You can upgrade to higher edition (or) buy a new Zoho product based upon your choice using your wallet credits in the payment page.
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I am new to Zoho. Am I eligible to use the credits for any Zoho app purchase?
Yes, with this promotion, you will be able to use the credits for any Zoho app purchase. If you have not received a code to redeem the credits from Spend With Us, our team will assist you.
Do all the credits have an expiration date?
Yes, SWU wallet credits will be available for activation until April, 2022. Upon activating the credits, they will have 60 days of validity.
Can these credits be encashed?
No. These can be used only for purchases or upgrades within Zoho.
Can the customer use the available wallet credit for the purchase of Zoho One?
Yes, this credit allows you to purchase Zoho One.
Are there exceptions for the use of credits?
For annual purchases only, there is a restriction on the usage of Zoho Wallets of $200.
What happens when I cancel or downgrade my account?
All remaining credits will lapse.
Who can redeem the available credits?
The credit owner will be the only user who has access to the credits.
Can the customer transfer credit between 2 users?
Yes. It can be transferred between users as long as it is within the same organisation (same domain) and country. For transfer of credits, it's mandatory for customers to raise a request at email@example.com
Can the wallet promotion be used with any other existing promotion?
No. This offer cannot be combined with any other offer.
Can the existing Wallet credits earned from previous transactions be used for a subsequent purchase with discounted pricing? For example, the customer has $200 in the wallet and negotiating a discounted pricing deal for a new product.
Yes, the existing Wallet credit can be used.
What can Zoho One customer use the credits for, if any?
Credits can be used for purchase of any new Zoho Apps that aren't included in ONE bundle.