Using the POS Terminal
Once your device shows as Active, open the Zoho Payments app on the device to collect payments, print receipts, and manage transactions.
Log In
Open the Zoho Payments app on your terminal. Since the device is already activated and registered to your organisation, it opens directly to the home screen showing your TID (Terminal ID), no separate sign-in is required.
Note: The device’s TID is shown on the app’s home screen. In Your Devices, the same value is listed as the Device ID.
Receive Payments
Fetch Payment
Use Fetch Payment to collect a payment that’s been pushed to the terminal. You can push a payment to the terminal from a Zoho Finance app or from your own billing app. Here’s more details:
Push a payment from a Zoho Finance app:
- Go to Zoho ERP or Zoho Books and open the invoice you want to collect payment for.
- Click the dropdown arow next to Record Payment.
- Select Pay with Terminal.
- In the Terminal Payment window, confirm the Amount and Payment Gateway.
- Select the Terminal Device to send the payment to.
- Choose the Payment Type: Card or UPI.
- Click Proceed.
Push a payment from an external billing app:
Push a payment using the Zoho Payments POS APIs .
Complete the payment on the terminal:
- Once a payment is pushed, tap Fetch Payment on the terminal app to display it.
- Ask the customer to complete the payment using the payment type selected when the payment was pushed — present their card, or scan the UPI QR code.
Note: You can process only one payment at a time using the Fetch Payment option.
- Once the payment succeeds or fails, the app displays the result along with options to print a merchant copy, customer copy, or view transaction summary.
Payments collected are recorded against the invoice in the connected Zoho Finance app, Zoho Payments app, and Zoho Payments terminal.
Collect Payment
Use the Collect Payment option to take an in-person payment without a prior invoice.
- Tap Collect Payment in the terminal app.
- Enter the amount and tap Sale.
- On the next screen, ask the customer to present their card, or tap the payment method selector to switch to UPI.
Once the payment succeeds or fails, the app displays the result along with options to print a merchant copy, customer copy, or transaction summary.
Note: Each payment request is valid for a limited time only. 45 seconds for UPI and 1 minute for card payments.
Cancel Payment
To cancel a payment before it completes, tap Back or Cancel QR on the payment screen.
Print Transaction Receipts
Once a payment is successfully authorised, the terminal displays options to print a Merchant Copy and a Customer Copy of the receipt.
The receipt includes the merchant name, date and time, Merchant ID (MID), Terminal ID (TID), batch number, invoice number, payment type (for example, UPI QR Payment), reference number, Transaction ID (TXN ID), and total amount.
Note: If a payment fails, no receipt is printed. The device displays the failure reason instead.
Void Payments
A void reverses an authorised payment before it’s settled, releasing the customer’s funds without creating a separate refund.
To void a payment after it has been received:
- Go to the terminal app, tap Transaction History.
- Tap the payment you want to void.
- Tap Void.
The transaction status updates to Voided.
Note: Void is currently supported for card payments only. Once a transaction is settled, you can no longer void it. Instead, you can refund the payment offline.
Refund Payments
The terminal app doesn’t support refunds directly. To refund a customer, process the refund offline or offer store credits and mark the payment as refunded in your finance app. You can then contact support to have the payment marked as refunded in the Zoho Payments app.
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