## Zoho Payments Documentation Index

Access the complete documentation index at:
https://www.zoho.com/in/payments/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Using the POS Terminal

Once your device shows as **Active**, open the Zoho Payments app on the device to collect payments, print receipts, and manage transactions.

*   [Log In](#login)
*   [Receive Payments](#receive-payments)
*   [Print Transaction Receipts](#print)
*   [Void Payments](#void)
*   [Refund Payments](#refund)

## Log In

Open the Zoho Payments app on your terminal. Since the device is already activated and registered to your organisation, it opens directly to the home screen showing your TID (Terminal ID), no separate sign-in is required.

Note: The device’s TID is shown on the app’s home screen. In Your Devices, the same value is listed as the Device ID.

* * *

## Receive Payments

### Fetch Payment

Use Fetch Payment to collect a payment that’s been pushed to the terminal. You can push a payment to the terminal from a Zoho Finance app or from your own billing app. Here’s more details:

#### Push a payment from a Zoho Finance app:

1.  Go to Zoho ERP or Zoho Books and open the invoice you want to collect payment for.
2.  Click the dropdown arow next to **Record Payment**.
3.  Select **Pay with Terminal**.

4.  In the **Terminal Payment** window, confirm the **Amount** and **Payment Gateway**.
5.  Select the **Terminal Device** to send the payment to.
6.  Choose the **Payment Type**: **Card** or **UPI**.
7.  Click **Proceed**.

#### Push a payment from an external billing app:

Push a payment using the [Zoho Payments POS APIs](https://www.zoho.com/in/payments/in/payments/developerdocs/pos/ "Zoho Payments POS APIs") .

#### Complete the payment on the terminal:

1.  Once a payment is pushed, tap **Fetch Payment** on the terminal app to display it.
2.  Ask the customer to complete the payment using the **payment type** selected when the payment was pushed — present their card, or scan the UPI QR code.

**Note:** You can process only one payment at a time using the **Fetch Payment** option.

3.  Once the payment succeeds or fails, the app displays the result along with options to print a merchant copy, customer copy, or view transaction summary.

Payments collected are recorded against the invoice in the connected Zoho Finance app, Zoho Payments app, and Zoho Payments terminal.

### Collect Payment

Use the Collect Payment option to take an in-person payment without a prior invoice.

1.  Tap **Collect Payment** in the terminal app.
2.  Enter the amount and tap **Sale**.
3.  On the next screen, ask the customer to present their card, or tap the payment method selector to switch to UPI.

Once the payment succeeds or fails, the app displays the result along with options to print a merchant copy, customer copy, or transaction summary.

**Note:** Each payment request is valid for a limited time only. 45 seconds for **UPI** and 1 minute for **card** payments.

### Cancel Payment

To cancel a payment before it completes, tap **Back** or **Cancel QR** on the payment screen.

* * *

## Print Transaction Receipts

Once a payment is successfully authorised, the terminal displays options to print a **Merchant Copy** and a **Customer Copy** of the receipt.

The receipt includes the merchant name, date and time, Merchant ID (MID), Terminal ID (TID), batch number, invoice number, payment type (for example, UPI QR Payment), reference number, Transaction ID (TXN ID), and total amount.

**Note:** If a payment fails, no receipt is printed. The device displays the failure reason instead.

* * *

## Void Payments

A void reverses an authorised payment before it’s settled, releasing the customer’s funds without creating a separate refund.

To void a payment after it has been received:

1.  Go to the terminal app, tap **Transaction History**.
2.  Tap the payment you want to void.
3.  Tap **Void**.

The transaction status updates to **Voided**.

**Note:** Void is currently supported for **card** payments only. Once a transaction is settled, you can no longer void it. Instead, you can refund the payment offline.

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## Refund Payments

The terminal app doesn’t support refunds directly. To refund a customer, process the refund offline or offer store credits and mark the payment as refunded in your finance app. You can then [contact support](https://www.zoho.com/payments/contact-us/) to have the payment marked as refunded in the Zoho Payments app.