Activating Terminals
Once your order reaches the Installation Completed status, your device is ready to activate. Once you’ve scheduled an installation, based on your location, the device can be activated.
- Serviceable location: An engineer visits, sets up the device, and hands it over to you in person, already activated.
- Unserviceable location: Zoho Payments activates the device and ships it to you by courier. To verify your identity and complete the setup, enter the verification OTP sent to the mobile number provided when the order was placed.
View Devices
-
Go to POS Terminals from the left sidebar.
-
Click the Your Devices tab. The list view displays the Device ID, Name, Serial Number, Model, Status, Location, and Last Synced On date for each device.
-
Click a device to view the device details. The details panel contains the following sections:
- Overview: View the Device Model, Status, and Serial Number.
- Device Details: View the Device ID, Name, Merchant ID, Model, Order Id, Last Synced On date, and Ordered By. You can also rename the device or click the Order ID to view the corresponding order.
- Shipping Details: View the Location, Name, Mobile Number, and Address.
- Payments: Click View All Payments to view all payments collected using the device.
Note: A POS terminal is registered against the account it was ordered from. You can’t reassign it to a different account.
Device Status
Every POS terminal has a status that indicates whether it can be used to accept in-person payments.
| Status | What It Means |
|---|---|
| Active | The device is set up and ready to accept payments. |
| Deactivated | The device is no longer in use and can’t process payments. |
Deactivate Terminal
You can’t deactivate a terminal directly from the app. Contact support to deactivate it. Once the request is processed, the device status changes to Deactivated.
Warning: Device deactivation is permanent. Once a device is deactivated, it can’t be reactivated.
Walkthrough of Zoho Payments personalized to your business needs