The time and effort that you put into choosing and setting up a phone system for your business is always worth it. The goal is to give your customers an easy way to get in touch with you and provide the best services to clarify their doubts and address their concerns. Not to mention, a good PBX system is of great help to the sales reps as well.
A major part of a sales executive's day is spent on follow up calls, reminder calls, cold calls, negotiation calls and so on. What helps them in making these calls is a good phone system, ease of access to the essential details before the call, flexible reminders to avoid missing out on the important calls and a convenient way to jot down their observations and notes about the call. For all these requirements, the Zoho PhoneBridge feature is a convenient option.
The Zoho PhoneBridge feature connects the PBX system and the Zoho CRM system that holds all the important details of your leads and customers. With this feature, Zoho CRM offers you a platform to manage incoming and outgoing calls. Not just that, it reminds you of the calls that are scheduled and also identifies the caller and matches the details with the customer's record in Zoho CRM.