• Lead and Deal Predictions

    Identify the probability of a lead/deal slipping away or closing by analyzing the sales activities of each record.

  • Anomalies

    Zia forms trends for the activities that go into every sale to predict future irregularities in sales trends.

  • Intelligent Automation

    Zia monitors automation and offers suggestions to correct the workflows that run your sales process.

  • Email Sentiment

    Analyze the tone of your customers from their emails to craft the best response and make the best pitch.

  • Best Time to Contact

    Contact customers when they’re likely to answer calls or check emails by setting reminders for Zia’s suggestions.

  • Data Enrichment

    Keep your data up to date with your customer base's demographics, phone numbers, and social media accounts.

Process management

Does your sales team know what to do at each stage in the pipeline - and do they follow the playbook? With Blueprint, your sales team knows at every turn what to do next. Define your sales process, and all your team has to do is follow it.

Team Collaboration

Zoho CRM's real-time feeds, chat, repository to share sales collateral, and centralized calendar make closing a deal easier for everyone.

Security

Your security is our first priority. We understand every organization must strike the right balance between protecting their customers' data and giving employees the freedom to get their work done. Zoho CRM meets both of these requirements.

Mobile

Stay on top of business everywhere, all the time with Zoho CRM Mobile Edition. Be better informed, stay connected to clients and colleagues, and react to fast-moving changes wherever you are.