Getting Started with Zoho Voice
Zoho Voice is a cloud-based business phone system designed to simplify and customise your communication needs. With support for local and international calling over the internet, it helps you to connect with customers, teams, and partners from your web browser or mobile device.
Zoho Voice provides businesses of all sizes an effective way to manage calls, track performance, and deliver a reliable calling experience.
Explore the modules below to gain a complete understanding of how Zoho Voice works.
Access Zoho Voice
You can sign up for Zoho Voice, which provides a 15-day free trial, during which you can test the product for free. The free trial version of Zoho Voice contains all the features available in the Contact Centre plan of Zoho Voice.Learn more
Plans
On or after 15-days trail period, you can subscribe to any of the available plans to continue using Zoho Voice.
Zoho Voice provides a range of different pricing plans designed to meet the needs of businesses of all sizes. You can compare the available plans and choose the one that best aligns with your organisation's need. Learn more
Dashboard
The dashboard provides a visual representation regarding the call details, including the Incoming call, Outgoing call, Online agents, and other details. Learn more
Customize your Zoho Voice Account
Set up Zoho Voice as per your business needs. Learn how to update your email address and password, change the theme of your organisation, change the default organisation, and various other functions in Zoho Voice. Learn more
Numbers
Purchase numbers to receive and make calls. Zoho Voice offers three types of phone numbers:
- Personal
- Local
- Toll-free
Read more about the different types of numbers and their capabilities.
User Roles
Add your users or import your agents and assign roles and privileges based on your business requirement. Learn more
Contacts
Manage all your contacts efficiently within Zoho Voice. You can create new contacts, mark frequently used ones as favourites, and import up to 100 MB of contact data. Additionally, you can view and download your import history to keep track of changes and updates. Learn more.
Settings
Configure general settings such as business hours, holidays, daily reports, low-credit notifications, and documents for your organisation. Set up your personal profile, manage audio files, call recording settings, queue audio profiles, and your blocked numbers.
Two-way SMS/MMS
Enable SMS and MMS for your number to start connecting with customers through messaging. Two-way local SMS and MMS are supported by domestic numbers in the US and Canada, allowing you to send and receive messages within these countries. Global one-way SMS is also facilitated through these numbers for over 100+ countries. Learn more
IVR
Set up IVRs and automatically guide your customers to the desired team with the pre-recorded audio file. Learn more
Multi-agent Power Dialer
Create new campaigns, customise and launch your campaign to automate outbound calls. Learn more
Call Monitoring
Listen to live calls, talk to agents, or jump in to start a three-way conversation. Learn more
Agent Status Audit
Track your agents' status, including tracking of all the status changes generate the reports. Learn more
Integration
Integrate with other Zoho apps, such as Zoho CRM, Zoho Desk, Zoho Recruit,Bigin, and Zoho One. Learn more about native integration.
Learn more about telephony integration.
ZDialer Extension
Enable click-to-call on webpages, auto-detect the phone numbers and make call in one click using Zoho Voice browser extension. Learn more