Contact Management
With Zoho Voice's contacts module you can import, organize, centralize, and maintain all your organization's contact information.
You can manually create new contacts, import contacts in bulk, and assign them to specific campaigns for targeted outreach. Each contact can be customized with essential details such as name, number, email, organization, and tags to enhance visibility and classification.
To ensure quick access, contacts can be marked as favourites, and any irrelevant or unsolicited contacts can be flagged as spam to keep your communication environment clean and secure. Additionally, all contact details can be edited or updated at any time, giving you full control over your contact database.
Whether you're managing your organization's team members' details or customer details, Zoho Voice makes it easy to:
- Create contacts and maintain them in one module.
- Import contacts using standard file formats (.CSV).
- Search, filter, and organize contacts by category or tag.
- Add contacts to campaigns for targeted call flows.
- Mark trusted/prioritized contacts as favourites.
- Flag and isolate unwanted contacts as spam.
- Edit and delete contacts as and when needed.
This contact management ensures that your team can focus on communication without being slowed down by cluttered data across your organization.