Telephony Integration

    Zoho Voice offers telephony integrations with Zoho One, Zoho CRM, Zoho Desk, Zoho Recruit, Zoho Bigin, and Service Desk Plus On-demand allowing users to make and receive calls directly within their primary application. With features such as click-to-call, incoming call pop-ups, automatic call logging, and after-call actions, this integration enhances operational efficiency and minimizes the need to switch between applications.


    What do you get with this integration?

    • View caller details through screen pop-ups in Zoho One, CRM, Desk, Recruit, Bigin, or ServiceDesk Plus On-Demand to instantly identify incoming calls.

    • Make and receive calls directly from primary application: Zoho One, CRM, Desk, Recruit, Bigin or SDP On-demand.

    • Automatically log all incoming and outgoing calls made through your business phone numbers.

    • Perform post-call actions such as adding call descriptions, and scheduling follow-up tasks, all within the primary application, without switching between applications.

    • For Zoho Desk, you can predefine conditions for when a ticket should be created. For example, automatically generating a ticket for all missed calls.


    Telephony Integration Guides

    Zoho Voice - Zoho One Telephony Integration

    Zoho Voice - Zoho CRM Telephony Integration

    Zoho Voice - Zoho Desk Telephony Integration

    Zoho Voice - Zoho Recruit Telephony Integration

    Zoho Voice - Zoho Bigin Telephony Integration

    Zoho Voice - ServiceDesk Plus On-Demand Telephony Integration

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