Numbers

Numbers are essential for businesses to connect with their customers. With access to 100+ area codes worldwide, you can purchase numbers that are best suited for your operational and communication needs.

Whether you're looking to provide dedicated numbers for individual users, shared numbers for support teams, or toll-free numbers to enhance customer accessibility, Zoho Voice has got you covered. Each number type is designed to cater to specific use cases, ensuring flexibility and compliance for businesses of all sizes.

By leveraging Zoho Voice’s cloud-based telephony, your teams can connect with customers using numbers that reflect their region or language, helping build trust and credibility across global markets.

Zoho Voice supports four types of numbers:

• Personal
• Personal Unlimited
• Local
• Toll-Free

Personal Number

• A personal number is a direct and user-specific number that can only be assigned to one individual user. These numbers are both country-specific and area-specific, having the capability of handling one call at a time.
• Personal numbers can be used for receiving and making international calls.

• To purchase a personal number, you must submit:

  1. A local address proof for the requested area code.
  2. Business Registration Letter.

  Note

  Some countries may require additional documents based on local regulations.

Call Charges

Personal Unlimited

• A personal unlimited number functions like a personal number, but allows unlimited free local inbound and outbound calls for the assigned user. These numbers are country-specific and can be purchased with the required area code. These numbers are country-specific and can be purchased with the required area code.
• Personal unlimited numbers can handle only one call at a time.

• To purchase a personal unlimited number, you must submit:

  1. A local address proof for the requested area code.
  2. Business Registration Letter.

  Note

  Some countries may require additional documents based on local regulations.

Call Charges

Local Number

• Local numbers can be assigned to multiple users and can handle multiple calls simultaneously.

• They are typically used by sales and support teams, where a single number can be shared among multiple users through call queues or IVRs (Interactive Voice Response systems).

• To purchase a local number, you must submit:

  1. A local address proof for the requested area code.

  2. Business Registration Letter.

  Note

  Some countries may require additional documents based on local regulations.

Call Charges

Toll-free Number

• Toll-free numbers let the callers/customers call you for free, with all charges billed to you (only you will be charged for incoming calls).
• Incoming call charges for toll-free numbers will be slightly higher than the incoming call rates for local numbers, since the caller is not charged for that call.
• Toll-free numbers are reachable inside the country only.
• Toll-free numbers can handle multiple calls at a time and can be assigned to multiple users.

• To purchase a toll free number, you must submit:

  • A local address proof for the requested area code.
  • Business Registration Letter.

  Note

  Some countries may require additional documents based on local regulations.

  
   

  Disclaimer

  • Outgoing calls are not guaranteed via toll free numbers.
  • Reachability from other countries is not guaranteed.

Call Charges