IVR
Zoho Voice provides IVR feature that helps your call flow and direct callers to the right departments or agents without manual intervention. IVR acts as a virtual receptionist, guiding callers through a predefined menu using keypad inputs or voice responses.
You can configure welcome greetings, announcements, menu options, call routing logic, and multi-level IVR to suit your business needs.
Key Features of IVR in Zoho Voice:
Multi-Menu Options: Create multiple menus in a single level to route calls.
Announcements & Greetings: Add personalized audio messages or text-to-speech prompts to greet and guide your callers.
DTMF Input Support: Callers can easily interact with the IVR using their phone’s keypad (for example: Press 1 for Sales, Press 2 for Support).
Flexible Call Routing: Route calls to agents, queues, external numbers, or extensions based on caller input.
Multi-Level IVR Support: Create complex call flows with nested IVR levels for large or specialized teams.
Timeout & Repeat Options: Set timeouts and menu repetition count to manage inactive or undecided callers.