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Operations
- 50 views|4 min read
As part of CX, focus on sustainability too
- 221 views|4 min read
Five ways to ensure smooth CX this holiday season
- 124 views|4 min read
The 4 C checklist for creating winning SLAs
- 230 views|3 min read
How to train your AI
- 200 views|4 min read
Knowing when to talk is vital for great CX
- 147 views|6 min read
Four more lessons in selling that I learned as a customer
- 244 views|3 min read
The need for upskilling in the era of AI
- 285 views|5 min read
The constant called change
- 258 views|4 min read
The small things make a big difference
- 343 views|5 min read
Pitfalls to avoid while fostering customer centricity
- 225 views|5 min read
Going the extra mile
- 231 views|6 min read
Do (almost) everything, be everywhere, all at once - Part 2
- 334 views|6 min read
Do (almost) everything, be everywhere, all at once - Part 1
- 886 views|4 min read
The customer service effect on the KPIs that measure CX
- 698 views|4 min read
Customer service can help a business achieve its purpose
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