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13 views | 4 min readWhy moderation matters in CX
132 views | 7 min readFive CX lessons from unexpected sources - The Thirukkural
92 views | 5 min readThe importance of being earnest
81 views | 5 min readA quick guide to building a loyalty program
78 views | 4 min readGreat CX is invisible
101 views | 5 min readThe art of apologizing
178 views | 5 min readProduct demos done right
110 views | 4 min readAs part of CX, focus on sustainability too
98 views | 6 min readFour new lessons in selling that I learned as a customer
120 views | 4 min readThe five elements that make Captain CX
138 views | 4 min readTake social media support more seriously
191 views | 5 min readFive CX lessons from unexpected sources - Minesweeper game
112 views | 3 min readHow to deliver the acceptable best
149 views | 3 min readHow to be the best in the business
355 views | 5 min readAmplifying your brand identity on social media
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