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16 views | 4 min readGreat CX is invisible
35 views | 5 min readThe art of apologizing
45 views | 5 min readProduct demos done right
36 views | 4 min readAs part of CX, focus on sustainability too
54 views | 6 min readFour new lessons in selling that I learned as a customer
50 views | 4 min readThe five elements that make Captain CX
70 views | 4 min readTake social media support more seriously
99 views | 5 min readFive CX lessons from unexpected sources - Minesweeper game
72 views | 3 min readHow to deliver the acceptable best
71 views | 3 min readHow to be the best in the business
266 views | 5 min readAmplifying your brand identity on social media
91 views | 4 min readFour ways to improve employee experience
117 views | 6 min readReal-life examples of thoughtful design
206 views | 9 min readAn A-Z guide for exceptional CX
161 views | 5 min read5 ways to deliver a great user experience in your mobile apps
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