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Context

  • Illustration of a female customer support agent talking to different customers
    320 views|6 min read

    Do (almost) everything, be everywhere, all at once - Part 1

    SupportContextOperationsStrategy
  • Illustration of a gauge going from positive to negative and a group of people standing on the needle in the positive range
    420 views|4 min read

    Make good impressions last by putting customers first

    CXContextCultureLoyaltyStrategyVision
  • Illustration of five people working with different elements of a website
    945 views|3 min read

    Relating customer service to website redesign

    ContextVisionMarketing
  • Illustration of three people doing different things and an arrow hitting the bull's eye of a target
    680 views|4 min read

    Customer service can help a business achieve its purpose

    SupportContextMissionOperationsStrategy
  • Illustration of a sitting man and a standing woman analyzing a few graphs
    688 views|5 min read

    What stories is your data asking you to tell?

    ContextStrategyMarketing
  • Illustration of a support agent wearing headphones
    1.2K views|3 min read

    When time is of the essence, customer service makes the difference

    ContextOperationsProcessStrategy
  • Illustration of a customer support agent talking to a customer
    1.0K views|4 min read

    No more cliches and jargon—better CX needs clear conversation

    ContextCultureOperationsProcessTraining
  • Silhouette photograph of a group of people standing in front of a screen with a collage of multiple people
    1.1K views|5 min read

    The numbers are saying it’s time to listen to people

    ContextOperationsStrategy
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