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CX
- 71 views|7 min read
Five CX lessons from unexpected sources - The Thirukkural
- 52 views|5 min read
The importance of being earnest
- 34 views|5 min read
A quick guide to building a loyalty program
- 39 views|4 min read
Great CX is invisible
- 63 views|5 min read
The art of apologizing
- 111 views|5 min read
Product demos done right
- 70 views|4 min read
As part of CX, focus on sustainability too
- 76 views|6 min read
Four new lessons in selling that I learned as a customer
- 88 views|4 min read
The five elements that make Captain CX
- 109 views|4 min read
Take social media support more seriously
- 142 views|5 min read
Five CX lessons from unexpected sources - Minesweeper game
- 90 views|3 min read
How to deliver the acceptable best
- 107 views|3 min read
How to be the best in the business
- 123 views|4 min read
Four ways to improve employee experience
- 165 views|6 min read
Real-life examples of thoughtful design
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