CX

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  166 views|5 min read

  Minimize effort to maximize experience

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  149 views|6 min read

  Four more lessons in selling that I learned as a customer

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  273 views|3 min read

  Creating effective case studies

  CXSalesStrategyMarketing
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  265 views|4 min read

  The small things make a big difference

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  Pitfalls to avoid while fostering customer centricity

  CXCultureLoyaltyOperations
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  Going the extra mile

  CXCultureEmpowermentOperations
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  Do (almost) everything, be everywhere, all at once - Part 3

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  131 views|4 min read

  Five CX resolutions for the New Year

  CX
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  333 views|4 min read

  The importance of consistency

  CXSupport
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  239 views|6 min read

  Crafting an experience for everyone

  CXSalesSupport
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  369 views|4 min read

  The P in Psychology: Silently adding context to the marketing mix

  CXMarketing
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  147 views|4 min read

  Weave your CX narrative for better, not worse

  CX
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  232 views|2 min read

  Four ways to improve CX measurement

  CX
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  648 views|5 min read

  How to make your customers feel valued

  CXSupport
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  275 views|6 min read

  Make better mental health a target, too

  CX