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Vision

  • Illustration of a hand holding an incandescent light bulb, with elements representing sustainability and eco-friendliness on both sides
    31 views|4 min read

    As part of CX, focus on sustainability too

    CXCultureOperationsVision
  • Illustration showing the silhouette of a superhero. Around him are the five elements that make him.
    45 views|4 min read

    The five elements that make Captain CX

    CXCultureResponsibilitiesVision
  • Illustration of a female executive standing next to a trophy. There's an upward curve denoting growth in the background.
    68 views|3 min read

    How to deliver the acceptable best

    CXSupportQualityVision
  • Illustration of an executive surrounded by coworkers who share comments and ratings
    85 views|4 min read

    Four ways to improve employee experience

    CXCultureEmpowermentVision
  • Illustration of a female customer support professional holding a book titled CX A-Z guide
    198 views|9 min read

    An A-Z guide for exceptional CX

    CXCultureEmpowermentVision
  • Illustration of a person sitting on a couch and reading a book
    148 views|7 min read

    Five CX lessons from unexpected sources - The Prophet by Kahlil Gibran

    CXQualityVision
  • Illustration of a customer being looked at through a magnifying glass
    157 views|5 min read

    Know thy customer - Lessons from real-world businesses

    CXSupportCultureMissionVision
  • Illustration of five white paper planes flying in one direction while a red paper plane flies in a different direction
    261 views|5 min read

    The constant called change

    CultureOperationsVision
  • Illustration of a gauge going from positive to negative and a group of people standing on the needle in the positive range
    420 views|4 min read

    Make good impressions last by putting customers first

    CXContextCultureLoyaltyStrategyVision
  • Illustration of five people working with different elements of a website
    945 views|3 min read

    Relating customer service to website redesign

    ContextVisionMarketing
  • Illustration of five hands holding a piece of a jigsaw puzzle each and joining them together to form a heart
    814 views|5 min read

    At the center of CX beats a human heart

    CultureMissionStrategyVision
  • Illustration of a game of tic-tac-toe with three hearts forming a diagonal line from left to right
    982 views|4 min read

    Employee engagement is driven by heart

    CultureEmpowermentLoyaltyStrategyVision
  • Illustration of five different people standing next to each other
    1.4K views|9 min read

    Not a customer revolution, it’s customer evolution

    CXStrategyVision
  • Illustration of a bunch of objects connected together, denoting Internet of Things
    1.5K views|4 min read

    AI, IoT and what it means for your customer service

    SupportOperationsTechnologyVision
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