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Culture

  • Illustration of a smiley face being passed on from one person to another. The background has elements related to business operations.
    3 views|4 min read

    Great CX is invisible

    CXSupportCulture
  • Illustration of a hand holding an envelope with a letter that says "We're sorry. This is not the experience we want you to have."
    17 views|5 min read

    The art of apologizing

    CXSupportCulture
  • Illustration of a hand holding an incandescent light bulb, with elements representing sustainability and eco-friendliness on both sides
    31 views|4 min read

    As part of CX, focus on sustainability too

    CXCultureOperationsVision
  • Image of a handshake with icons related to communication and sales around it
    51 views|6 min read

    Four new lessons in selling that I learned as a customer

    CXSalesCulture
  • Illustration showing the silhouette of a superhero. Around him are the five elements that make him.
    44 views|4 min read

    The five elements that make Captain CX

    CXCultureResponsibilitiesVision
  • Illustration that compares a Minesweeper grid with elements related to customer experience
    92 views|5 min read

    Five CX lessons from unexpected sources - Minesweeper game

    CXCulture
  • Illustration of an employee sitting on an upward curve denoting growth. On the side, there are little icons of others appreciating him.
    65 views|3 min read

    How to be the best in the business

    CXSalesCultureEmpowerment
  • Illustration of an executive surrounded by coworkers who share comments and ratings
    85 views|4 min read

    Four ways to improve employee experience

    CXCultureEmpowermentVision
  • Illustration of a female customer support professional holding a book titled CX A-Z guide
    198 views|9 min read

    An A-Z guide for exceptional CX

    CXCultureEmpowermentVision
  • Illustration of a female executive being lifted up by a hand on the right side, while she picks a star given by another hand on the left side
    141 views|5 min read

    Why employee empowerment matters in CX

    CXCultureEmpowermentLoyaltyResponsibilities
  • Illustration of a customer being looked at through a magnifying glass
    157 views|5 min read

    Know thy customer - Lessons from real-world businesses

    CXSupportCultureMissionVision
  • Illustration of multiple figures holding objects like a star or a heart or a smiley face, which denotes customer advocacy
    327 views|6 min read

    Making your customers talk about you

    CXSupportCultureLoyaltyMarketing
  • Illustration of a business executive holding a chat bubble. There are four other people facing him and showing signs like thumbs up, smiley face, and five stars.
    184 views|4 min read

    Knowing when to talk is vital for great CX

    CXCultureOperations
  • Illustration of a business executive standing on top of the second two in 2024 and looking far ahead using a telescope.
    209 views|5 min read

    CX resolutions for 2024

    CXSupportCultureMissionStrategyTechnology
  • Illustration of a female executive studying on her laptop by watching a video and taking notes
    132 views|5 min read

    The ABCDEFG of effective learning

    CultureEmpowermentMissionTraining
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