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Operations

829 views|5 min read
Be CX aware. Let your customers know you care.
CX Operations Process Strategy
1.2K views|3 min read
When time is of the essence, customer service makes the difference
Context Operations Process Strategy
772 views|5 min read
Making the most of Generation Y
Culture Operations Strategy
1.2K views|4 min read
Map the journey to better CX
Mission Operations Process Strategy
1.0K views|4 min read
No more cliches and jargon—better CX needs clear conversation
Context Culture Operations Process Training
1.4K views|4 min read
Viable customer personas can craft better CX stories
Operations Process Strategy
1.0K views|5 min read
The data adds up, business needs to be people-centric
Culture Loyalty Operations Strategy
1.5K views|3 min read
Sink or swim? The reality of liquid expectations
Culture Operations Strategy
1.1K views|3 min read
To be or not to be…shouldn’t even be in question
Support Culture Operations Strategy
2.0K views|3 min read
A time for everything in customer service
Support Operations Process Training
1.5K views|2 min read
An easy guide to e-commerce customer service
Support Operations Strategy Technology
1.1K views|5 min read
The numbers are saying it’s time to listen to people
Context Operations Strategy
1.4K views|2 min read
Keep your reports close and your dashboards closer
Support Operations Process Technology
140 views|3 min read
Contact Centers and the growing spotlight on Chat
Support Operations Technology Training
1.5K views|4 min read
AI, IoT and what it means for your customer service
Support Operations Technology Vision

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