Zoho Assist! The best alternative to TeamViewer

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What do I look for while choosing a TeamViewer Alternative in 2020?

These are a few things you must be mindful of while choosing the best alternative to Teamviewer for remote desktop services

You should be able to work from your browser.

Isn't it imperative to serve customers at their preferred time?

Your remote desktop software must be scalable.

Go for remote desktop software that is value for money

You are entitled to choose what you pay for.

All of us don't use Teamviewer for commercial purposes.

You should be able to work from your browser.

Support technicians have their preferences when it comes to the platform they want to troubleshoot from. With Zoho Assist, technicians can either start troubleshooting right from their browser with the web-based console or use the application-based console. The browser-based console can be used by a technician to initiate a remote support session faster without downloads.

Isn't it imperative to serve customers at their preferred time?

Remote support technicians need to support customers around the world at their preferred time, making the work of support technicians taxing. With Zoho Assist, remote support technicians can schedule a remote support session by zeroing in on a mutually convenient date and time. Zoho Assist also allows you to hold a scheduled demo.

Your remote desktop software must be scalable.

When your organization has to contend with an increased volume of remote support requests, you might then need more technicians to help out your remote customers. Zoho Assist has no cap on the number of technicians you can have. Include as many technicians as you want in your organization, and have them support customers remotely and access unattended computers.

Go for remote desktop software that is value for money

Price is a major deciding factor when two software options offer the same set of services. Zoho Assist provides you features like file transfer, instant chat, multi-monitor navigation, rebranding, and built-in integrations at less than half the price of TeamViewer. If you buy remote support software that requires a yearly plan, you could end up regretting that later. Zoho Assist, a free alternative to Teamviewer offers you a 15-day free trial with all features, and you can then choose between monthly billing or yearly billing.

You are entitled to choose what you pay for.

The primary objectives of remote desktop software may vary for different people. If you are a customer support representative, your primary objective is to support customers remotely, whereas managing devices with unattended remote access is of at most need for IT administrators. Zoho Assist allows you to choose between Remote Support and Unattended Access plans depending on your requirements rather than paying for services you wouldn't end up using.

All of us don't use Teamviewer for commercial purposes.

Setting up your devices for remote work or remotely helping out a colleague are basic stuff you should be able to do with the free version of remote access software. The forever free plan of Zoho Assist is equipped to help you provide remote support right from your browser without demanding for a download at either end. Apart from remote support, unlike Teamviewer, Zoho Assist - free Teamviewer alternative allows you to configure up to 5 devices for unattended access and manage them.

Still Confused?

Here's a comprehensive comparison of Zoho Assist and Teamviewer.
Last updated: 12th August 2020

Features
  • 333Standard
  • 500Professional
  • 833Enterprise
  • 1350Business
  • 2650Premium
  • 6250Corporate
Concurrent Sessions
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Integrations with other software
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Multi-platform Connectivity
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Departments
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Raspberry Pi Support
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Unattended Access
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Session Recording
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Remote Support
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Rebranding
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Manage Devices
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
File Transfer
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
User Access Reporting
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  
Unlimited Unattended Technicians
  • 333
  • 500
  • 833
  •  
  •  
  •  
  • 1350
  • 2650
  • 6250
  •  
  •  
  •  

Why choose Zoho Assist?

Zoho Assist offers you an array of features for providing top-notch remote support and remotely accessing unattended devices. Here are a few of our essential features that might find useful for evaluating us.

 
File Transfer

Send or receive files during a remote support session without any intermediate storage devices. File transfer is completely secure with 256-bit AES encryption.

 
Session Recording

Helpdesk technicians can record all their remote support sessions and use them for internal audits and training sessions.

 
Concurrent sessions

To ensure customer satisfaction, helpdesk technicians work with several customers at the same time. Zoho Assist boosts customer interaction by allowing technicians to work on simultaneous sessions.

 
Text, Voice and Video Chat

Use our built-in chat window to communicate with a remote customer throughout the remote session through text, voice, or video.

 
Rebranding

Big corporations are often hesitant to support their clients from an app with another company's brand. Zoho Assist offers you rebranding options so you can use your company's name, logo, favicon, and a customized portal URL.

 
Wake-on-LAN

Awaken unattended computers in shutdown or sleep mode. Once you switch them on, you can access and support them from where ever you are.

 
Cross-platform Support

Zoho Assist allows you to conduct remote support sessions regardless of the differences in the operating system. You can connect to a Windows, Mac, Linux, Android, or iOS device from a desktop, smartphone, or tablet.

 
Bulk Deployment

Bulk Deployment helps you configure multiple devices for unattended access at once and access them from single device. This allows for a quick setup for secure access to unattended devices.

 
Reboot and Reconnect

You can reboot the remote computer and reconnect to the same session without losing control. You can also use remote power options on unattended computers without getting into a session.

More features

Best ratings across software review sites

  •  
    ★★★★★4.6 / 5
  •  
    ★★★★★9.0 / 10
  •  
    ★★★★★4.6 / 5

“It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!"

William GoveiaIndiana Limestone, Ind.
  • "Product is easier to use than Teamviewer. I don't have to waste half an hour to explain to my clients instructions. The process of using remote access is very intuitive and affordable."

  • "End users have no problems with joining a session, compared with Teamviewer no complicated passwords or versioning issues."

  • "It works!!!! Its light weight! And simple interface. Much better than TeamViewer or AnyDesk. Integrates with ZenDesk well."

Trusted By Global Brands

 
  • Hitachi
  • MG
  • Merck
  • Royal Haskoning
  • United Foundation
  • Tata
  • One plus
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